10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 131,569 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Back in may of this year, I heard of a recall for gas tank straps on my car - so called Kia and they said tank straps had been recalled and corrosion protection (undercoating) was also a remedy that was covered by the recall. I arranged recall service at closest dealer (1 1/2 hours away) who ordered the tank straps for me. Unfortunately, once at the dealership, the service tech said that he could not replace the straps because he was concerned that the gas tank "would fall apart due to corrosion along the welded seam of the tank" a common problem known to Kia. Because the tech did not have a new tank in stock, I asked him if he could get one from a junk yard, he said that such a used tank "would likely have the same problem." I have been trying to get Kia to replace the straps and tank at their expense and to follow-up with undercoating as they are obligated to do - for months! I have called Kia Consumer Affairs and Kia America management in irvine ca multiple times over the past months. The only response I have had thus far was from jessica weaver of Kia's Consumer Affairs dept (520 772 4714) ms weaver has repeatedly requested that I give her more time and she repeatedly fails to follow-through on her commitments to call back. My latest contact from her was two weeks ago where she again requested more time (five days) to resolve the issue - - I again never heard back from ms weaver. What ms weaver has conveyed to me is that the regional parts and service manager needs to approve the repair and review the photos that were taken of the gas tank...and she cannot get to him. I have repeatedly responded that there must be someone at Kia who can approve the repair. My sense is that this poor woman has been told to jerk me around until I give up...this will not happen. Thanks for your help in getting Kia to meet their obligation. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Pittsford, VT, USA
Previously reported engine surges / erratic idle at 177800 miles, and throttle body cleaned at 177900 miles. At 178345 the idle air control valve was cleaned as a precaution, due to the previous symptoms. At 178377 while driving on the highway I found the throttle stuck in the full open position. After safely stopping the vehicle, I had to manually return the throttle to the normal position. Upon restarting the vehicle I began experiencing erratic idling 3000 to 4000 RPM. Once parked at 178382 the idle air control valve was rechecked, and engine idle RPM returned to normal. I checked the obdii and found no previous or pending codes. I will replace the idle air control valve.
- Medford, NY, USA
I previously reported at 177,800 miles that I was experiencing engine surges. While driving if I depressed the clutch engine would rise to 2000 rpms. If I pulled the accelerator pedal up with tip of my foot, the engine rpms would return normal. At 177, 900 miles the throttle body assembly was cleaned, and I am no longer experiencing engine surges.
- Medford, NY, USA
- Tucson, AZ, USA