10.0
really awful- Crashes / Fires:
- 0 / 15
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 85,169 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle has never had any issue. No noises, no misfiring, no warning lights. Drove vehicle home one say and parked it. Next day would not start. Had towed to Kia dealership.. They are stating that they put a starter in and now my timing chain is snapped and my valves are bent. Stating it is not their fault and now I need a new engine. I did have the Knock Sensor Detection System update installed 2 years ago. Now I don't have a vehicle because they are stating that this has nothing to do with NSDS recall and I cant afford to fix. What do I do now?
- Wisconsin Rapids, WI, USA
It died when we turned it on but we didn-€™t think it started so we started it again and it was fine. Then 1 hour later we were driving and check engine light came on and it turned off then the car was dying. When I pulled over to let it cool down the car wouldn-€™t turn back on and when I checked under the hood there was oil all over the engine and the cap was there, it was smoking.
- Ahwahnee , CA, USA
The contact owns a 2012 Kia Sportage. The contact stated while driving approximately 70-75 MPH, the vehicle went into LIMP Mode and stalled. The contact was able to coast the vehicle off the road where she noticed a fuel odor. The check engine warning light was illuminated. The vehicle was towed to her residence and then towed to the dealer where it was diagnosed that there was excessive wear on the bearings and seals caused by the engine consuming oil. The failure produced diagnostic trouble code: P0301 (Cylinder #1 Misfire). The manufacturer was notified of the failure and the contact was provided a case manager and informed that the failure was not related to a recall. The failure mileage was approximately 70,000.
- Zanesville, OH, USA
The contact owns a 2012 Kia Sportage. The contact stated that upon starting the vehicle, he heard an abnormal tapping sound. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle emitted an abnormal screeching sound. The contact veered to the side of the road. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as he had failed to complete the Knock Sensor Detection System (KSDS) software update under NHTSA Campaign number 20V750000 (Engine). However, the contact stated that he was unaware that the VIN was included in the recall. The failure mileage was approximately 123,000
- Houston, TX, USA
- Engine issue, there is an problem with engine - kia bulletin TSB PI1803Y/zrev6. - I was in dangerous situation. I was on highway and my car automatically slow down. I was driving alone. it was very stressful situation and it was Saturday night. I was not able to find any safe place to stop by. It was very risky as people was driving behind me and there was not the shoulder of the highway where I can stopped. - I went to Kia dealership and they confirmed this issue. - It was inspected - Engine light just turn on 2 minutes before the car slowed down by itself to 20 MPH.
- Georgetown, TX, USA
Loss of power while traveling uphill on I25 at high speed (75 mph). Speed slowed to less than 30 mph while other vehicles passed at high speeds. Once on side of road, car would not start. Engine and battery lights remained on, but were not on prior to this event. Vehicle was towed to mechanic shop for evaluation, diagnosed with seized engine and due to high repair cost, is a total loss.
- Corrales, NM, USA
I own a 2012 Kia Sportage. The engine locked up due to a defect which Kia corporate is aware of and has admitted to. I took my vehicle to a local Kia dealership where they performed an inspection to see if my vehicle qualifies for the engine replacement. They denied my replacement due to the fact that I did not have a sensor update performed before the engine died (this sensor does not prevent the defective engine from locking up, this is a software update, not a mechanical issue). I bought my vehicle pre-owned, I have never received any notification, recall or information from Kia about my vehicle. Kia is claiming they sent me a letter informing me of this software update, they did not. I was not aware of any of the issues until my car died on the side of the road and I had it towed to a mechanic who referred me to the local Kia dealership because of the nationwide problems with my model vehicle as well as other Kia-€™s. When my claim was denied I contacted corporate, they were very rude and disrespectful. The supervisor would not let me speak and talked over me. Kia has admitted that these engines are defective and are robbing people of their hard earned money based on a notification that was never received. When I asked for a copy of that notification I was told they would send generic letter, nothing with my VIN, name, address or information pertaining to my vehicle. Any other documentation is -€œcorporate confidential-€ and I would have to file a lawsuit-€¦ to receive a copy of what they claim they have sent"!? How is this company getting away with creating a hardship for thousands of Americans" This has effected my job, my finances, my income, and most importantly my family. And it-€™s all based on a letter I never received from a company that cannot provide said letter. A corporation that effects so many lives in such a negative manner should not be allowed to operate without doing what is right by the consumer.
- Felton, DE, USA
Engine failure while car was in motion. No warning lights prior to failure. Car had maintenance check the month prior. Dealership and Kia refuse to address correction
- Oakland, CA, USA
I was driving down the road at 55 mph and my vehicle lost all power and died. So sitting on the side of the road I tried to start the vehicle again. It started but died again. So I waited a few minutes and tried again. It started so I put my flashers on and drove at a low speed until I got the vehicle home. I heard a loud knocking as I was driving it. So the next day I called the Kia dealership to make an appointment for the recall on it and they told me they only do recall on certain days. So I had to wait for 3 wks before I could bring it to them. On the day of the service I was driving it to them and the knocking of the engine started to get loud and then the engine started to make this grinding sound and it died on me. So I sat in a turning lane for a bit and tried to start it up again but then the grinding got louder and I heard something explode and smoke came out from under the hood of the car. I had to call the dealership and let them know I was broken down and I had to call a tow truck this being the weekend after the 4th of July I sat for a tow truck from 7:40 am to 10:40 am and the temp outside at that time was around 100 degrees. I get the vehicle to the dealers and they call me the next day telling me they can't do the recall and it would cost me 12,000 for a new engine because they say the warranty has gone out on the vehicle and I waited too long to have the recall done. I bought this vehicle from Carvana and before I actually purchased the vehicle I took it to the dealership for them to look at it and make sure it was ok. At that time I had brought up the recall that Carvana told me about and I told them that at the dealers and they told me they didn't have the time to take care of that recall so life went on and I had forgotten it until that day when the vehicle had broken down. I only had the car for a year and only had put 1,500 miles on it when all of this happened. So I own 12,000 on this car and can't drive or do anything now.
- Clarksville, TN, USA
The contact owns a 2012 Kia Sportage. The contact stated that while his daughter was driving 60-65 MPH, the engine made abnormal knocking sounds, and the vehicle stalled. There was no warning light illuminated. The contact-€™s daughter was able to restart the vehicle and veer to the side of the road. The vehicle was towed to the local dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V101000 (Engine). The manufacturer was notified of the failure and confirmed the dealer information. The dealer informed the contact that he had to pay out-of-pocket for the engine replacement. The vehicle was not repaired. The failure mileage was approximately 200,000.
- Estancia, NM, USA
The contact owns a 2012 Kia Sportage. The contact stated that while driving at an undisclosed speed, the vehicle experienced jerking, and then the engine seized with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 130,000.
- Glendale, CA, USA
The contact owns a 2012 Kia Sportage. The contact stated there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving the vehicle to the local dealer, the engine seized. The contact related the failure to NHTSA Campaign: 20V750000 (Engine). The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 41,951.
- Chicago, IL, USA
The contact's daughter owns a 2012 Kia Sportage. The contact stated there was an abnormal knocking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was approximately 200,000. The VIN was not available.
- Santa Fe, NM, USA
The contact owns a 2012 Kia Sportage. The contact stated while driving 60 MPH, the oil level warning light illuminated on the instrument panel and the vehicle stated losing power. The contact was able to pull over and add more oil into the engine however, the failure continued. The vehicle was towed to the dealer, but the vehicle was not repaired. The manufacturer was contacted and stated that the failure happened due to insufficient maintenance. The failure mileage was 80,000.
- Pittsburgh, PA, USA
The vehicle stopped while I was driving. Took it to the dealership and after 13 days struggling with a little girl and public transportation, I was told that they will only fix it if I am ready to spend $18,000. The main problems are the engine, the transmission and the wiring harness. But yet i was told the recall doesn't cover any of it. I tried calling Kia and was on hold for 1h25 minutes for the lady to just hang up on me. I don't know where else to head. Thanks
- City Of Orange, NJ, USA
My vehicle had just recently been parked and turned off after only having driven 10 miles. Upon returning to my car less than 5 minutes later, a plume of white smoke and a small flame could be seen below the hood of the car. Within minutes the entire engine was engulfed in flames. By the time the Fire Department arrived, the blaze had already reached the rear of the vehicle. Everything was completely lost.
- Detroit, MI, USA
Engine started knocking at 98,000 miles and Dealer wont do a thing about it.
- Highlands Ranch , CO, USA
Vehicle was purchased and driven less than 1 yr and less than 10,000 miles before engine failure. Both repair facilities and salvage yards claim there is a recall on the engine of this car. Both dealership and KIA are unwilling to rectify this problem.
- Brandon, FL, USA
The contact owns a 2012 Kia Sportage. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,600.
- Harrisonburg, VA, USA
- Linesville, PA, USA