8.6
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,250 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
This morning I was backing out of my driveway when all of a sudden I heard a loud bang. I got out to look, assuming it was a tire. Upon looking over the vehicle I could not see any issues but did notice a crackling sound. When I looked on the top of the car the rear section of the panoramic sunroof was shattered in each corner and when I looked closer I noticed in the center it was cracked as well but was still being held together. I decided that I needed to take the car straight to the dealership (70 miles away). By time I got there the back portion of the sunroof looked even worse and was starting to cave in. The service manager stated he had never seen this happen before and that I needed to get in contact with my insurance as they would more than likely not cover this under my warranty or even my extended warranty that I had purchased. Keep in mind I bought this only 36 days ago, brand new off the lot. The service manager claimed he saw a chunk of metal in that portion of the sunroof and claimed that obviously something had hit it. However, as I pointed out to him, that was not metal at all but simply a chunk of glass at a different angle from the glass slowly falling inward. The current mileage on my car is 6,500 miles. I have attached 4 images. 3 are of when it initially happened and the last one is what it looked like when I got it to the dealership.
- Griffithville, AR, USA
- Orlando, FL, USA