My window would not roll down. When I took it in to have repaired I was informed it was the Window Regulator on my drivers side door. Shortly thereafter my passenger door regulator went out. Both repairs cost $500 each. I asked if there were any issues with these windows as it seemed odd that both would break. I asked if there was a recall, and informed there was no recall.

Now 8 months later, my back door window regulator broke. When I pressed about this issue, once again told no recall. I decided to do some research and found out that a KIA Service Bulletin came out in June 2020 about 2017 Kia Sportages having a fault drum in the regulator, and they suggested doing preventative maintenance on it. To replace the drum is about a $40 part, versus letting it break the regulator which costs $500.00 to repair. This could have been covered under the warranty and they never informed me of this issue.

They are totally taking advantage of consumers when they know they could fix it for less rather than waiting for it to break. Now I find out there is a class action lawsuit about this $40 part that they could have fixed. I will never buy KIA again.

My rear driver's side window will not roll up or down in my 2017 Kia Sportage. This car has given me so many problems I could just scream. I accidentally pushed the window down button and when I tried to roll it back up nothing!! It will not go up or down!! I don't have time to take off of work and worry with this car anymore!! I was already without a car for 4 months when the motor went out! I still haven't received a reimbursement for that and don't think I will. The dealership lied and told me to turn all papers into them and they would file the claim. The closest Kia dealership is 80 miles from me. They refused to answer my calls and when we finally drove back up there. The service manager informed us that the service representative had not filed the claim for anything but what they were to be reimbursed for.

When I finally reached Kia they told me the 90 days was over but they would review the claim. I was so appreciative. They sent me an email with a link to respond with my documents. I kept sending the documents and the only reply I could get from them is that there were no attachments. I could see the attachments. I even forwarded the email strand to my work email to see if the attachments were there and they were definitely there! They stopped even responding. I even sent them a certified, registered letter before the deadline, which they didn't respond to. I honestly think I would rather put a trash bag over my window rather than deal with that Kia service department! I am a single mother that can not miss hours at work and I have absolutely no extra money to take care of these problems! This has been a nightmare!

Hello, the car has been great but for the window issue. I am thankful that the regulator/switch went out at the time I had just cracked the window vs. it being fully down. If so, I would have had to tape up the window which would pose a safety hazard being that it's the front, driver side window. I am having problems finding the part and was told by the Kia Dealership that the service fee is $140 to diagnose the problem. It could be the regulator ($165.85 or the switch $407) along with labor cost.

After getting the problem diagnosed, and not wanting to pay for the repairs, I would only be out $140. Since they are fully aware of the problem, they should be able to tell me what the full repair cost is without this dance they are doing. I bought the car in 10/2020 after the technical service bulletins were issued. I should have been made aware and given automatic coverage if/when it went out. We should not have to wait for a recall being that they knew of the problem and are telling the service managers that repairs outside the warranty, must get DPSM approval first. I do not have extra money to pay for this. As a such, I am joining this complaint to make Kia do the right thing!

Thanks!

2017 Kia Sportage passenger door window had slid down an inch. Immediate thought that just happened in November to the driver's door. Is this going to happen to all four windows? I searched on You Tube and found repair videos for this problem. Kia dealership here was correct, it is a little plastic gear that the window motor mates with to drive the window up and down. What a terrible procedure to fix this 20 cent part. Since the dealership charged me $284.00 in November 21 to fix the driver door, I assume this will cost the same. This is BS. It should be a Kia defect and recalled.

2017 Kia Sportage drivers' side rear passenger window will not go up or down. Plastic gear must be stripped that is driven by the electric window motor. This is the 3rd window from November of 2021 to February of 2022 that has failed. This is a Kia problem, not the consumers' problem and expense. I have found some other posts online talking about the same problem with the 2017 Kia Sportage. The Kia dealership I purchased it from should be going to bat for me to get this covered by Kia.

Update from Mar 9, 2022: It is called a "window regulator drum gear" Call Kia consumer complaints at 800-333-4542. To fix all four windows at KIA Cape Coral it is going to cost me $1,134 for something that should be a recall.