10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
14,470 miles

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« Read the previous 20 complaints

problem #214

May 272014

ES 350

  • 60,000 miles
The contact owns a 2007 Lexus ES350. While the vehicle was stationary and driving various speeds, the passenger side air bag indicator illuminated. The passenger side air bag indicator remained illuminated ever since the vehicle was purchased. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and contacted the dealer (Lexus of ownings mill, Maryland) where it was diagnosed that the failure was an electronic issue and the contact would be responsible for the repair. The manufacturer was not made aware of the issue. The failure mileage was 60,000.

- Baltimore, MD, USA

problem #213

Sep 162016

ES 350

  • miles
My airbag recall came to me today 7/18/2017 - I found out about this recall from facebook back in Sept. 2016 - I called Lexus was informed to drive the car over - I signed a paper stating I was not allowed to drive my car and it must sit in my garage for as long as there is no part to replace it with - they gave me a loaner car but after 10 months later and my car dead - the part came in - it was like pulling teeth to get them to even look at the car and did not want to even put in a new battery - after complaining and working with the home office they did a complete once over and a new battery - my car is working now - but - Lexus should have done something for their customers - lawyers all over the place want to help you get your money back - Lexus didn't even want to hear about any issues you had - complaints etc..... you would think they would want to assist you with more items to replace on your car - 10 months of waiting"????" crazy !!!!!!

- Manalapan, NJ, USA

problem #212

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (bredemann Lexus in glenview, Illinois) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Northfield, IL, USA

problem #211

Feb 242017

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact stated that NHTSA campaign number: 17V006000 (air bags) for the frontal passenger air bag inflator exceeded a reasonable amount of time for the repair. The contact received the recall notification in February of 2017. The dealer (herb chambers Lexus, 25 providence hwy, sharon, MA, 02067) stated that the parts were unavailable for repair and may take months. The manufacturer was also contacted and confirmed that parts were unavailable for the repair. The manufacturer also stated that parts would not be available until December and that the contact was in zone C. the contact had not experienced a failure. VIN tool confirms parts not available.

- 788 Foundly St, MA, USA

problem #210

Jul 152016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact called performance Lexus rivercenter (633 w 3rd St, covington, ky 41011) twice to schedule appointments for the recall repair. Both times, the dealer initially stated that parts were available and scheduled an appointment for the contact. The dealer later canceled the appointments, stating that they did not have the parts. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Fort Thomas, KY, USA

problem #209

Jul 052017

ES 350

  • miles
"takata recall". I bought this car new in July 2007 and this airbag problem has been identified several years ago. I received an interim recall no. NHTSA 16V-340 which recommended not riding in the front passemger seat. How practical is this? if these cars are dangerous then give us a loaner until Lexus can get the cars fixed.

- Mount Juliet, TN, USA

problem #208

Jul 062016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The dealer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Georgetown, KY, USA

problem #207

May 232016

ES 350 6-cyl

  • miles
Takata recall--- help--- I am driving around with my almost 80 year old wife in the front seat of our Lexus..... manufactures says inflators could fail and kill her. She refuses to ride in the back seat like a child. Local car dealer says parts still not available-- I really am wondering when this bomb will go off? this has been on recall from May 23, 2016. ---- I am going to hold some one at NHTSA responsible if this bomb explodes.... please help us / we can not just not use the front seat of this car. Rev. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mount Vernon, IL, USA

problem #206

Jan 092017

ES 350

  • miles
My 2007 Lexus ES 350 is under recall for a faulty takata passenger air bag. I have been unable to get a replacement date for this air bag from my Toyota dealer; I.e., Lexus of wayzata, 16100 wayzata blvd., wayzata, mn 55391, (952) 475-6111. I understand that having an older model vehicle puts my passenger at great risk to injury due to the deterioration of the propellant. The suggested remedy of not using the front passenger seat seems hardly reasonable for an unknown length of time. I should at least be given a replacement date or a replacement vehicle.

- Mendota Heights, MN, USA

problem #205

Jun 282017

ES 350

  • miles
Takata recall - I was notified of the airbag danger mid January 2017. My Lexus dealer - new country latham has refused to remedy the problem. It seems unacceptable to permit the delay of this dangerous situation and limit the use of the vehicle to back seat passengers.

- Saratoga Springs, NY, USA

problem #204

Aug 152016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (kuni Lexus of greenwood village, 5150 S quebec St, greenwood village, co 80111, (888) 918-4078) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Highlands Ranch, CO, USA

problem #203

May 232016

ES 350

  • miles
The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fresno Lexus in fresno, California was made aware of the recall and stated that the parts would be ordered and available by November of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Clovis, CA, USA

problem #202

Jul 012016

ES 350

  • miles
2007 Lexus ES 350. Consumer writes in regards to replacement parts not available to repair passenger airbag recall notice. Consumer states business communicating fraudulent NHTSA recall information to consumers. Updated 06/22/2017

- Los Angeles, CA, USA

problem #201

Sep 012016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The cherry hill Lexus dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Pennsuaken, NJ, USA

problem #200

Apr 012017

ES 350 6-cyl

  • miles
2007 Lexus ES350. Consumer writes on regards to takata airbag safety recall.

- Ada, MI, USA

problem #199

Nov 162016

ES 350

  • miles
Takara recall

- Minneapolis, MN, USA

problem #198

Feb 152017

ES 350 6-cyl

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to bergstrom Lexus dealer of appleton 3060 N victory ln appleton, wi 54913, who stated that other areas of the country were being prioritized and that parts would be available for the area in September of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirmed parts not available. Updated 07/19/17 updated 08/29/2017 updated 08/30/2017

- Depere, WI, USA

problem #197

May 252017

ES 350

  • 16,000 miles
Takata recall. Recall notice came some months ago. Was told by dealer on 5/28/17 that it would take until September -- after the summer when I need the car most -- before it can be fixed. Totally unacceptable.

- New York, NY, USA

problem #196

May 252017

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at 631-259-4575 and confirmed that the recall remedy parts would not be available until after the summer of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- New York, NJ, USA

problem #195

Jun 062016

ES 350

  • miles
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Fort Mill, SC, USA

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