10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 14,470 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2007 Lexus ES350. Consumer writes in regards to takata front passenger airbag inflator recall. The consumer stated it had been over 5 months and the parts were still unavailable to perform the airbag recall. Updated 05/19/2017
- Maineville, OH, USA
The defect has been identified for over two years. However, takata and Lexus have failed to produce a correction. I have a 2014 Acura rdx with a takata air bag issue as well, it has been corrected. The delay on the Lexus is unacceptable.
- Chesterfield, MO, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of issue. The contact had not experienced a failure. VIN tool confirms parts not available...updated 06/27/17
- Phoenix, AZ, USA
Takata recall received interim notice safety recall over a year ago. Have not heard or received anything else since. Not repaired in "timely manner.
- Triadelphia, WV, USA
The contact owns a 2007 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Miami, FL, USA
Passenger occupancy sensor error code was detected and now airbag light is turned on the dashboard. I took it to the dealership and called the corporate office to help pay for it and they denied the request. The dealer is charging $1800 for the part and $800 for labor. I just got my transmission rebuilt and now dealing with airbag issue. There's been a recall for another air bag issue on the passenger side which the corporate took care of this they will not help with the occupancy sensor not working. Please assist us on how they expect the consumers to pay such a price to drive with working airbag. I believe there's been many ES350 2007 model that's been affected by this same problem and I strongly feel it should be part of the recall.
- Culver City, CA, USA
Got a notice from Lexus about the safety recall however I called the local dealer longo Lexus more than 4 months ago informing them that I had read about the recall and wanted to bring my vehicle in. I was informed that I could not bring it in at that time but to not let anyone sit in the passenger seat until the problem was fixed. More than 4 months have passed and I am just now getting the notice and scheduled an appointment. My air ban warning light has been on for more than 3 months and it has been extremely inconvenient for me and my family to go somewhere and no one except the driver can sit in the passenger or front seat. I called longo Lexus for an appointment and they set it up for May 24, 2017 at 9:00 a.M. however in the response email that was sent by the longo representative she added several additional services that she said that I requested when the only service I requested was the replacement of the dangerous and faulty air bag(s). She also sent me a bogus email address as well as the notification letter sending out bogus website. The website referenced in the letter was www.safercar.gov. however when I tried to access this site on my computer a message came back that there was no such site. This service needs to be expedited because of what my family and I have had to go through. Don't you agree? below the question is asked when did this happen. I got the letter today and I called longo Lexus today. This is a recall not an accident. However I tried to get longo to do something for me months ago.
- San Dimas, CA, USA
Takata inflators
- Laguna Niguel, CA, USA
"takata recall" notified almost a year ago about recall and advised not to ride anyone in the front passenger seat. Has checked with the dealership on 2 occasions to check on getting airbag replaced. Told that replacements were still not available. Now we are being told that this could take several years to resolve. How long are we expected to deal with this?
- Moore, SC, USA
"takata recall" receive notice of recall for airbag inflator defect on passenger side of vehicle about 8 or 10 months ago. Still waiting for replacement part and it's exceeding way beyond time is should have be remedied. Received second notice on April 21, 2017. Spoke to sales person on April 25, 2017 an was told that part is not in and they are waiting on the parts from manufactured. My father in law drives a Honda and had a recall on the same part from "takata" but received his part within a month or two. Not this was eight months ago. Now I'm still waiting and not having any of my family ride in the passenger seat because of the danger it imposes. It seems nothing but notice are being give with no resolution being done. Its becoming extremely frustrating. Since I cannnot drive my car with my family in the front seat is possible to get a loaner car to use.
- Mililani, HI, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Cedarhurst, NY, USA
The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chicago, IL, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of nets campaign number: (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact spoke to a dealer twice. The first time, the dealer stated that the parts would be available in January of 2017. The second time, the dealer stated that the parts would be available in September of 2017. The contact had not experienced a failure. Parts distribution disconnect.
- Jackson, MS, USA
Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
- Pittsburg, TX, USA
The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Trout Valley, IL, USA
The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The VIN was not available.
- Melbourne, FL, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
- Tampa, FL, USA
Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part for the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. Parts distribution disconnect.
- Rock Spring, GA, USA
Takata inflators : please I'm worried about the air bag exploding its been ten years since I bought the car, the recall should have been already resolved, since its (zone a 6-9 years) please make it a priority to replace the air bag in my car [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Oakland, CA, USA
- Centerville, VA, USA