The contact owns a 2008 Lexus ES350. The contact stated that the dashboard was melted and there was a glare on the front windshield. There was no warning light illuminated. The contact called hennessy Lexus of gwinnett (3383 satellite blvd, duluth, ga 30096 (770) 680-1000) but was not diagnosed nor repaired. The contact was informed the warranty policy expired. The manufacturer was contacted but no further assistance was provided. The failure mileage was unknown.

- Lawereceville, GA, USA

The top of the dash is sticky, almost like it's melting, causing a shiny glare to reflect off the bash and windshield making it difficult to see, especially in direct sunlight. Ive owned the car since 2010 and it's steadily worsened overtime. It became an immediate safety concern back in March as the weather became warmer.

- Staunton, VA, USA

The entire dashboard is melting and has a gooey, sticky substance all over the dashboard. The sticky substance is all over my windshield and cannot come off due to the location of the gooey substance. It is causing a glare. I have taken the car to the Lexus dealership in jacksonville, fl and they acknowledge that it needs to be replaced (we have pictures). We have also directly contacted Lexus and they state they will not cover replacement because our VIN number is outside of the VIN numbers their engineers selected, nor did they offer other options to assist with replacement of the dashboard.

- Midway, FL, USA