10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
58,765 miles

About These NHTSA Complaints:

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problem #3

Mar 282015

ES 350

  • 76,000 miles
While entering my garage, my car suddenly accelerated and smashed into the rear wall destroying a cabinet and refridgerator and went through the wall. I couldn't stop the car as evidenced by brake skid marks on the garage floor. Lexus later inspected the car and claimed they could find no defect. Fortunately my wife and I were only shaken up from the deployment of the airbags. The car was totaled. My home and auto insurance covered part of the damage and Lexus has disavowed any responsibility, but they never inspected the damage to our home or the evidence that I was trying to stop the car almost from the instant it entered the garage. I can provide pictures by email, but I can't seem to retrieve them for this document. T

- Somerset, NJ, USA

problem #2

Feb 162013

ES 350 6-cyl

  • 33,296 miles
I was in stop and go traffic. Bumper to bumper. The car in front moved forward and I pressed the gas pedal 2 seconds and went back to the brake. The engine started to rev up out of control. I pressed on the brake as hard as possible and managed to slow the car but not stop it. I put it in park but the engine continued to roar. It finally went back to normal. Lexus checked the car but said they found nothing wrong. This model had been recalled for the same problem. Clearly the car may be dangerous. Lexus denies all responsibility. The inspector left a thumb drive in the car but I can't read it. I would be glad to send it to you.

- New York, NY, USA

problem #1

Feb 182013

ES 350 6-cyl

  • 67,000 miles
Had to make a hard stop and the brake pedal faded badly. Pedal has become softer over time. Already had to pay to replace faulty designed rear pads and front discs. Lexus has a tsb on the squeaky rear pads but never let us know. It was a replace only if owner complained. 1 pad was badly worn, but the vehicle was out of warranty and Lexus would not do anything. With all the Toyota master cylinder issues under recall, I find it hard to believe our ES350 is not experiencing the same thing. Expensive fix that we cannot delay for safety sake. Engine is becoming noisy. Ticking sounds at times.

- Brooklyn, WI, USA