10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,639 miles

About These NHTSA Complaints:

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problem #5

Oct 282021

ES 350

  • miles
Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn-€™t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while driving on freeway No warning lights, air bags are off I don-€™t know why bought car 4 months ago Dealership said they maintenance the vehicle that was a lie i had it maintenance not to long ago car needed it car went out in matter of hrs not days it was hrs it never alerted me something was wrong vehicle was in previous accident in 2016 dealership never informed us about it we recently found out about accident express transmission spoke to me and stated transmission over heated and blew up from inside my vehicle could of blown up as well with me in it putting at risk other people when vehicle was driven while pressing brakes i had to press pedal all the way in or let go and press pedal again in order for vehicle to stop my tires we-€™re getting more damaged from in words car was rotated and had an alignment done and it keept damaging tires from in words we bought vehicle for $35,000 we have had it for 4 months i have receipts of services done to vehicle and im still waiting on diagnose from transmission so i can know what inside transmission blew up it will cost me approximately $4,000 to $6,000 to fix vehicle

- Stockton , CA, USA

problem #4

Feb 052021

ES 350

  • 45,000 miles
Sudden unintended acceleration with braking problems. Three episodes. The first episode was a complaint to the dealer with documentation in the car's service record. The second of which was worked-up for one week by the dealer with no answers. The third episode occurred going down a parking ramp and resulted in loss of control of the car and injuries to both fenders. The car's "black box" was not activated during the last episode. The car accelerated right after it had begun moving forward. During the other episodes, the acceleration occurred right after being started. During the third and most serious episode, the car was moving down the car ramp in a parking garage, from the eighth floor to the sixth floor. After starting down the ramp, the car accelerated and could not be stopped by braking, shifting to neutral and park or by pressing the off button switch. When the sixth floor was reached, the car was driven down one of the exit lanes where finally it was able to be stopped by usual braking maneuvers. In the "black box" study, there was no record of any abnormal activity, either acceleration or braking. Police were notified and essentially documented the events but made no other comments. During the third episode, the car was moving at a rapid rate of speed, probably at about 50 miles per hour but this cannot be documented. Repair of the vehicle cost about $6000.

- Dallas, TX, USA

problem #3

Nov 052018

ES 350

  • 44,000 miles
The brake is very spongy. The pedal gets very low to the floor.its hard to stop these car. Brake fluid, brake pads and rotors check out fine at the dealership. There are complaints about defects with the master cylinder. My car has 44000 miles and the problem is chronic. You need a large stopping range when using this car. Lexus claims I need to get use to

- Santa Fe, TX, USA

problem #2

Dec 022014

ES 350 6-cyl

  • Automatic transmission
  • 3,500 miles
The contact owns a 2014 Lexus ES350. While making a U turn at approximately 5 mph, the rpms increased, the steering wheel seized, and the brake pedal failed to slow the vehicle down without warning. The contact crashed the vehicle into a fence and a tree. A police report was filed and there were no injuries. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 3,500. Updated 03/30/15 updated 9/22/2017

- Jericho, NY, USA

problem #1

Mar 182014

ES 350 6-cyl

  • 693 miles
On 03/18/14 (morning), an independent mechanic inspected and concluded through testing that one of the engine motor mounts was broken/defective and needs to be replaced. I was present for the test and the mechanic walked me through each step and pointed out exactly what was happening and why. On 03/19/14 (morning), Lexus dealership denies anything is wrong with the motor mounts and cannot "replicate" the problem. On 03/19/14 (afternoon) I met with the Lexus service technician and we perform the exact same test as my independent mechanic. Although Lexus claims no repairs were done since they didn't find a problem, the test now shows the motor mounts as being in working order (magically) although Lexus denies nothing was ever wrong and nothing was repaired by Lexus, its apparent to me and my mechanic that repairs have been made by them to fix the problem without it being documented.

- Grand Prairie, TX, USA