10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,267 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #3

Jan 132020

ES 350

  • miles
I purchased Lexus ES350 in July 2019 and learned that the vehicle had safety recalls 20V012000, 20V682000 identified as early as January 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When I reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing Lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue.

- Glen Allen, VA, USA

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problem #2

Jan 132020

ES 350

  • miles
The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted.

- Winnetka, CA, USA

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problem #1

May 202019

ES 350

  • 12,800 miles
I was on the freeway when my sunroof blew up.

- Windsor Mill, MD, USA

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