definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,000 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Apr 012018

IS 250

  • miles
My dashboard is melted and sticky. Can be a safety hazard for glare on the road.

- Holiday, FL, USA

problem #8

Jan 212016

IS 250

  • 98,000 miles
Dash material is decomposing, creating a large spot of glare onto windshield. Lexus is well aware of this from thousands of complaints, and in 2011 updated warranty for some vehicles.however they have told me that vehicle is not covered and are being sued buy many for this same complaint. Just adding my car to list I have seen that you already have. This makes it unsafe to drive inthe sunlight!!

- Statesville, NC, USA

problem #7

Oct 012018

IS 250

  • miles
My dashboard has that tacky glossy substance on it and causes issues with my visibility. I have tried to remove it and dull it so that it would be better to see, but I have not had any success.

- Rocky Mount, NC, USA

problem #6

Mar 012016

IS 250

  • 0 miles
Melting dashboard causing a glare while driving where you can't really see where you are going properly.

- Arlington, TX, USA

problem #5

Jul 012013

IS 250

  • 30,000 miles
The dashboard is melting, sticky and shiny, creates a mirror effect onthe all windshield. It is glaring and reflecting all over the windshield and makes driving not safe. It started few years back and getting worse. I contacted headquarters Lexus and was told by a supervisor that nothing they can do. That it is my problem.

- Aventura, FL, USA

problem #4

May 012017

IS 250

  • 75,000 miles
My dashboard of my 2009 Lexus Is 250 is melting and causing a significant glare on my windshield when I'm driving the vehicle. It is progressively getting worse. Concern for visibility through the windshield as the dashboard continues to melt. The glare is worse depending on the time of day and direction I'm heading. There was a recall for this issue but only went up to 2008 models. Recall should have include 2009 models as well.

- West Palm Beach, FL, USA

problem #3

Mar 012016

IS 250

  • 64,000 miles
The dashboard is melting, its dangerous to drive this car in the daytime because the reflection of the sun causes it to shine on the melting dashboard, making it very difficult to see clearly. I called Lexus and they wont cover this defective part.

- Miramar Beach, FL, USA

problem #2

May 012015

IS 250

  • 65,000 miles
While driving 60 mph on the freeway my car suddenly stalls, loses power, and stops running!

- Seattle, WA, USA

problem #1

Apr 072015

IS 250

  • 55,000 miles
My dash board Is melting. It Is really sticky and produce a glare on windshield when driving in the direction of sun. It Is becoming very difficult to see. There Is a recall on other years and models. Recall should be reevaluated to include all cars effected by this defect.

- Honolulu , HI, USA