10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,300 miles

About These NHTSA Complaints:

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problem #4

Aug 222015

IS 250

  • 22,700 miles
I want to report that I experienced un-intended acceleration on my Lexus is 250C, 2012 model purchased in December 2011 as a result of which my vehicle crashed and went turtle.

- Mclean, VA, USA

problem #3

Jul 172015

IS 250

  • 14,500 miles
When exiting a drive through car wash (vehicle in N) told to drive out. I put it in drive, begin to depress gas pedal, it jams down, I peel out towards a concrete jersey wall, hit it with the front passenger side corner front, bumper and front wheel...then the back wheel, still accelerating...do 1/2 donut, end up facing back in direction I just traveled from..only stopped when I hit the on/off button. I've driven for 35+ years 9 of which I had a cdl and drove professionally for fedex and never had an accident..I've driven variety of cars and trucks..never had a problem with confusing gas pedal and brake pedal....looking at 4500+ repair bill 9 days of rental.. and now scared to drive it... floor mats were secured, no additional mats on top of secured one, flat bottom shoes, no talking/texting on the phone at time of accident.

- Roanoke, VA, USA

problem #2

May 152013

IS 250

  • 23,000 miles
My Lexus 2012 Is 250 accelerated on its own, brakes did not engage after depressing them X2, and then I crashed into a truck. Air bag did not deploy. Reported to Lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from Lexus stated that car was drive able and no issues were found. Car incurred $18,000 in damages and was not drivable at the time of inspection. Witnesses at collision shop will validate such. When speaking to representatives at Lexus to report incident I was told by 2 reps on 2 occasions that this has happened to other vehicles that were the same make and model. Disturbing

- San Diego, CA, USA

problem #1

Oct 272014

IS 250 6-cyl

  • 17,000 miles
The contact owns a 2012 Lexus Is 250. The contact stated when attempting to shift into reverse and engage the brakes, the vehicle failed to stop and the contact had to shift into park. The failure occurred more than once. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 17,000. The consumer stated when she stepped on the brake to start the vehicle and put the gear in reverse, the vehicle lurched backwards as she lifted her foot off the brake. She was unable to stop the vehicle with the brake. She threw the vehicle into park and turned it off. The vehicle was towed to the dealer, where they kept it overnight and ran performance checks. They did not find anything wrong and said it could have been the weather mat that was on top of the Lexus carpet mat. The consumer paid for the repairs, but did not state what they were. The consumer stated it was the second time, she experienced sudden acceleration. Updated 09/17/15

- Glen Cove, NY, USA