10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 18,438 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Impact with concrete pillar. Car was a total loss. Driver suffered head injury leading to seizure and three broken vertebrae. Airbags did not deploy.
- Camarillo, CA, USA
Takata recall
- Brookhaven, GA, USA
I had a car accident due to the break not working car accidents caused by mechanical failure the airbag didn't even work
- Newark, NJ, USA
Takata recall. I received the safety recall notice on March 2017 and brought the car to Lexus san diego dealer located at kearny mesa san diego ca on 25 March to get it fixed. I was told that there is no parts available so they put me on the waiting list. I came back after a month and the dealer said that there still no parts.
- National City, CA, USA
The contact owns a 2014 Lexus Is 250. The contact stated that both the driver and passenger side air bag panels detached. The vehicle was taken to the dealer and the air bag panels were replaced. In addition, the rubber around the sun roof also detached. The dealer repaired the rubber trim. The vehicle was repaired numerous times for these failures, but they kept recurring. The manufacturer was notified of the failures. The failure mileage was 35,000. The VIN was not available.
- Long Beach, CA, USA
I called the dealership regarding the expanding recall and am trying to find out if my car has the tekata airbags. I had to call the North american headquarters in torrance California where they made fun of me on the phone line. I just want to know if I have tekata airbags that are not yet in the recall that is expanding so I can deactivate them or get the issue addressed. I do not feel comfortable driving the car without knowing this. They admit they have the information as to the manufacturer for the airbags but refuse to give it to me. Please help me get them to release the info and not treat customers with such lack of concern and disrespect as I experienced.
- Los Angeles, CA, USA
The contact owned a 2014 Lexus Is 250. While driving at 40 mph, another vehicle crashed head on into the contact's vehicle. The air bags failed to deploy. The contact sustained a fractured rib, hip, ankle and head injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic where the vehicle was deemed destroyed. The manufacturer was not notified to the failure. The failure mileage was 28,000.
- Lewisville, NC, USA
- Sagle, AZ, USA