10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,667 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Oct 162012

IS F

  • miles
Electrical Issues started at approximately 30,000 miles. Random times of power windows not rolling down or back up. Random times of Radio controls not working. After recall of airbags was completed, the Navigation system started having Random issues with the touchscreen. Sometimes it would work and sometimes it didn't. Eventually the touchscreen on the Navigation quit working at all. When the door panels were replaced, the windows started working more consistently. The Air Conditioner stopped working one day. The next day after driving it back into the driveway, over the driveway bump, it started working. The entire electrical system seems like there are wires that make a connection, then maybe come loose just barely enough to no longer make a connection. And just a mechanic's hand brushing against something during a normal maintenance check up fixes it temporarily. Or hitting a bump in the road. Every issue is ELECTRICAL related. There are many other IS250 owners with the same issues all over public forums online. Many too that their Navigation no longer worked after few miles on the car. Could these electrical issues cause a fire" How do we know it can't" It's always a worry when I drive my car.

- Tampa, FL, USA

problem #5

Apr 042018

IS F

  • miles
Dashboard and door panels are sticky, engine seems like it will die out when I come to a stop. Sunroof doesn't open because controls don't work.

- Waianae, HI, USA

problem #4

Jul 082016

IS F

  • 123,000 miles
The SRS airbag light went off, needs a new sensor which Is around $1700. The airbags won't work unless the sensor Is replaced which Is a huge safety issue.

- Kennett Square, PA, USA

problem #3

Sep 292015

IS F

  • miles
Nav led touch screen not working/ stopped working.

- Charlotte, NC, USA

problem #2

Mar 012015

IS F

  • 53,000 miles
It happened on two occasions. I was driving and decided to roll down my passenger window. I normally keep it closed. After a while, decided to close it and rolled up but it overshoot the window frame, that the glass almost fell off. I had to stopped and manually push it back in. I successfully rolled it up and kept it there for a week until my son rolled it down last March 1st,2015. It no longer will roll up. I took my car to palm beach Lexus on that same day. Apparently the plastic clip broke off and the entire window has to be replaced, for 600 usd. I have seen a lot of complaints online about this (mostly ES350), based on the number of complains this should be considered a defect and costumers shouldn't be paying for the replacement.

- Greenacres , FL, USA

problem #1

Jun 012013

IS F 6-cyl

  • 110,000 miles
Over time, airbag wiring harness becomes loose and/or disconnected, causing airbag light to illuminate and disabling one or more airbags in the event of a crash. Lexus dealers confirm the problem but will not fix without costly payment......updated 12/03/15

- Marietta, GA, USA