5.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,708 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Dec 092020

IS F

  • miles
Dealer, atlantic city Lexus, advises that it Is very costly to repair the air bag system as it involves miles of wires. Therefore, I don't want to drive the car.

- Margate City, NJ, USA

problem #15

Aug 192019

IS F

  • miles
Takata recall can not get an appointment to replace air bag at bay ridge Lexus of brooklyn. Called 5 times to schedule an appointment and customer service keeps tlling me that they will call back but never called.

- Brooklyn, NY, USA

problem #14

Mar 012018

IS F

  • 152,000 miles
Cpu under seat controlling car airbags has failed. Lexus will not fix the issue. Airbags may not deploy or inflate. Lexus states its not a saftey issue requiring their attention. Lexus stated they know aboutthe issue and it Is happening in other vehicles. Someone Is going to get seriously injured because of this.

- Fremont, NE, USA

problem #13

Jun 262017

IS F

  • miles
Takata recall the passenger side airbag in my vehicle was subject to a May 23, 2016, recall date but has not yet been replaced by Lexus as of today, June 26, 2017.

- St Pete Beach, FL, USA

problem #12

May 162016

IS F

  • miles
Takata recall May 2016 it has been a year since I was notified of this recall and Lexus has not yet replaced the airbag!

- Palmetto Bay, FL, USA

problem #11

Mar 212017

IS F

  • miles
Takata recall, the fix for this recall has taken almost a year and suggested that no one sits in the front passenger seat which has been very inconvenient for me and my family.

- Union City, CA, USA

problem #10

Feb 162017

IS F

  • miles
Takata recall I have been calling the Lexus dealers here in Texas for almost a year after getting the recall letter and they still do not have parts for the airbag. In the mean time, someone could be killed sitting in my passenger seat. I have grandkids that I Transport to school and athletic activities. My car Is almost 8 years old and I live in a high humid state. I have even talked to corporate from Lexus and they have no answers or remedies and no timeline as when my car will be fixed. This looks like a lawsuit in the making.

- Houston, TX, USA

problem #9

Jul 212016

IS F

  • miles
Takata recall. The contact owns a 2010 Lexus Is F. the contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.

- Burbank, CA, USA

problem #8

Feb 012016

IS F

  • miles
Takata recall - immediately after purchasing this used car, I noticed the red light, but was not aware at the time that it was warning light. So my airbag red light remains on all the time once the car Is started. I later was informed that this should not be happening and I am now fearful and see this as an airbag defect that could lead to serious concern of questionable safety. I think it Is unfair that Lexus now wants to charge me $280 for a diagnostic for the root of this problem, when in fact they know that these takata airbags are not safe and millions of cars have already been recalled.

- Brooklyn, NY, USA

problem #7

Jan 012015

IS F 6-cyl

  • miles
Takata recall- the dealership offers no help as to when my passenger airbag will be replaced and merely tells me to not drive anyone in my car unless they are in the back seat. This car originated in Texas, a high humidity state, and I have no idea how much degradation has taken place. I reside in Oklahoma and purchased the car this year, 2016, from a private party in Oklahoma and was not made aware of any problems. I am concerned about driving this car and have no idea when it will be fixed or if that will happen before takata goes out of business.

- Edmond, OK, USA

problem #6

Jun 162016

IS F

  • miles
Takata recall I received a recall notice May 2016 and currently still no resolution very inconvenient not being able to have a passenger how long do I have to wait

- Las Vegas, NV, USA

problem #5

Jul 012016

IS F

  • miles
Takata recall- I have been advised not to operate my vehicle with an occupant in the front passenger seat which Is absolutely ridiculous! when calling Lexus service they just state they can't fix the recall at this time and really nothing they can do! this Is unacceptable. It Is going to take a death to make this recall important and get out problems fixed in a timely manner

- Tampa, FL, USA

problem #4

Jul 062016

IS F

  • miles
Takata recall: I received a recall notice months ago stating that they have no remedy for this at this time but that no one should be sitting in the passenger seat or they may die. When are they going to offer a solution? it's not a solution to tell someone not to use the passenger seat in a 2 door convertible! I just want Toyota to be responsible and fix this.

- Redondo Beach, CA, USA

problem #3

Jun 092016

IS F 6-cyl

  • miles
Takata inflators- I received a recall notice in June 2016 and was originally told parts would be available in Sep 2016, then Oct- Jan 2017 and finally early 2017. I was told not to have anyone ride in my passenger seat. 1. this Is not possible long term 2. I don't have the money to pay for my current car plus a rental every 30 days and wait for a check to be mailed to me. 3. I don't have the means to store 2 cars long term. 4. I don't believe this problem Is limited to the passenger airbags. The dealership has been referring me to Lexus and Lexus has been referring me to the dealership. No one wants to take ownership and fix the problem. It Is not safe for me to drive my car and Lexus will not acknowledge the problem.

- Marietta, GA, USA

problem #2

Jul 092016

IS F

  • 115,325 miles
Takata recall; I want this taken care of! I just found out about the recall because I went to trade my car in for a new one. I cannot afford the new one now, but I drive my grandchildren around every day. No one told me about this and I am livid. I have my oil changed every 5,000 miles at the local Lexus dealership so my information Is definitely on file. Does someone have to die for Lexus to take care of this"?" the lawsuits you will be paying for will be far greater than if they just hire extra people to take care of all these cars.

- Colorado Springs, CO, USA

problem #1

Feb 102016

IS F

  • miles
Takata recall. Recently financed a 2010 Lexus IS250 in Dec 2015. Shortly after I can't recall exactly when I noticed the airbag light was lit on, but I never paid much attention because I assumed that it was lit because it meant working active. After doing research I have learned that this was not the case and Is showing defective. This has been and still Is a big concern for many owners for a safety and deadly reasons. I am almost afraid to drive my car now for fear. I also do not not have the possible quoted other complaints for $3,000+ to fix this safety default. I am very disappointed in Lexus/Toyota for not having these defective non safe airbags on recall.

- Brooklyn, NY, USA