I own a 2007 RX350 and the dashboard is sticky, gummy, shiny and melting emitting odor -- health hazard. The shininess reflects while driving locally and/or highway, and affects visibility. Apparently, Lexus is aware of these issues and tooks steps to rectifies these issues; however, I had mentioned these issues back in 2016 to my dealership whom didn't address it as a defect hence why I didn't think it was a defect until now since my dashboard recently started cracking. Apparently, there has been class action lawsuit for this issue, but didn't realize these were defects until I contacted Lexus regarding this matter -- unfortunately for me, they're not honoring fixing these issues because it's outside the warranty. This is not a warranty issue nor is it comestic; it's a defect.

- Brooklyn, NY, USA

The rear lift gate handle is melted and gooey. When I touch it to open the rear door, I get this gooey tar-like substance on my fingers. My dealer told me it requires a complete replacement of the door's electrical components to fix. Seems unusual that this is electrical, but if it is, then something is generating an unusual amount of heat to melt the rubber cover. My car is black, but it is stored in a garage...and the handle is covered and out of the sun.

- Miami Beach, FL, USA

There is melted plastic in the rear boot door which prevents the rear door from opening automatically. I have to walk to the back of the car to manually open the rear door. Opening from the remote or from the button on the inside of the car does not work. The door sticks to the body and has to be forced open.

- San Francisco, CA, USA

Dashboard is melting and has numerous cracks. Dashboard is sticky to touch and causing glare on front windshield, causing reduced visibility. Cracks are around passenger airbag and is unsafe as a possible explosion of airbag may occur or airbag may not deploy during impact (when needed to deploy). Additional cracks around ignition and instrument panel, again unsafe condition. Door panels are melting and cracking. Inside door panel, material around window is now melting causing the plastic to remain on windows after they are lowered and raised. Again, unsafe condition, as visibility is reduced when trying to see out windows.

- Sarasota, FL, USA

The dashboard presents multiple cracks with no apparent reason.

- Parkland, FL, USA

My dashboard developed verticle cracks in the driver's side dashboard. Because this dashboard has the airbag inside on the passenger side I wouldn't feel safe in a car that had a cracked dash, anything that would make an airbag go off too soon or go off too late can or would be very serious.

- Coral Sprngs, FL, USA

The black molding on part# 84840G 8484021010 - switch assembly back door opener is extremely soft and sticky. Every time we put our hands on it to manually open the rear lift, black sticky substances get on the fingers, which are used to open it. That part is shielded somewhat by the body. It was sticky even during cold months here in Kansas and is sticky as well during this spring and beginning of summer. My concern is something is getting hot from that electrical piece that may cause further damage and hopefully not, but possible fire. Thanking in advance.

- Douglass, KS, USA

The exterior lift gate button has become a black sticky gooey mess. It is concerning that an electrical issue could be melting the black rubber button. Found many other cases of this with Lexus and Toyota sienna's online. Has something been done about this occurrence?

- Lenexa, KS, USA

The dashboard has cracks, it becomes sticky to the touch and then cracks appears. Thought this was a problem with just my car but after searching on the internet I learned that this is a problem with the dashboard on the Lexus car. It odd that it started cracking above the area here the airbag is, at first just one crack then months later multiple cracks to the point they have joined together and now pieces of the dash is falling off. This car is garage kept, never left outside in the sun for any length of time, so sun exposure is not an issue.

- Miami, FL, USA

Rubber handle part to open the hatch back, became gooey like tar, and made a big mess. Difficult to clean off of things and hands. Progressively worsened. Temporary repetitive solutions was to cut to fit black duct tape and totally cover the mess, but could still press the mechanism if necessary. Mostly use remote now or the button in the driver's seat. Last duct tape application is wearing off, and I need to go in to Lexus for a recall service, so I decided to ask them about it, and how much it would cost. Amazingly, the service man knew off the top of his head that they had the part in stock, and recalled how much the part and labor would cost! sounds like they've had a lot of these replacements!!! of course I'm not under warranty right now.

- Austin, TX, USA

Rear hatch handle/opener has completely melted. It started a few months ago, it was just a little sticky at first, then the black rubber started coming off on my fingers when I opened the hatch manually. The dealer told me that there is a service advisory out about this and that it is only happening in Florida. This is an electrical and a safety issue.

- Alpharetta, GA, USA