The lights all came on abs system came on stabilizer air bag. Took to Lexus they diagnosed the problem as the brake actuator I research and found that on Lexus club this is a big problem with my year and other years they acknowledge this by giving an extended warranty. But fall short to assist with after. There are many complaints I researched there is also a noise that is related to this problem, the noise comes from the actuator, but being unfamiliar with the car normal features I failed to identify the problem.

I have heard this noise for a very long time I have always felt this pulse but thought it was normal I owned this vehicle now for 5 years. I thought the noise was the hydraulic system lowing the vehicle air down like my navigator did but that was the noise of the actuator going out. The brakes always felt like they had a delay or hit hard like a jerk just thought this was caused by sensitivity. It upsets me that Lexus is and has been aware of this problem and never informed me and the problem just got worse The brake system is so vital why would they not after they realized this is a problem.

I had the warranty provider whom extended this warranty on this part but neither informed me even though both had my current information. Its a problem that Lexus and its mother Toyota know of and failed to make the problem right. If there is a problem and they recognize it why not make it right! Is my safety not important to Lexus and Toyota?

#toyota # Lexus #actulator #safety

So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!!!

I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset.

So after this incident, it happened to me 3 more times and I just did the "normal" procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!!

They also told me that this is a known issue with the Lexus RX400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I can't avail of that free replacement.

So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the highest national manager in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened.

Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DON'T SEEM TO CARE ABOUT SAFETY AT ALL!