10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,014 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Oct 012015

RX 350

  • 3,000 miles
The contact owns a 2015 Lexus RX350. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate when pressing the accelerator pedal and on several occasions the odor of fuel was present inside the vehicle. The vehicle was taken to the local dealer Lexus of chattanooga (5800 lee hwy chattanooga tn) however the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 3,000.

- Blue Ridge, GA, USA

problem #6

Jul 012018

RX 350

  • 17,500 miles
The contact owns a 2015 Lexus RX350. When stopped on a slight incline, the vehicle hesitated for a second or two without warning. The contact called herb chambers Lexus of hingham (141 derby St, hingham, MA 02043, 781-210-5200) and the technician explained that the vehicle had a computer system that tracked the various driving speed patterns and adjusted the speed control according to the driver's driving habit. The technician informed the contact to use the sport mode or to depress the brake pedal more at an incline until the vehicle was ready to move. The failure recurred approximately three times. The manufacturer was made aware of the failures and took information from the contact without offering any technical advice. The failure was not remedied. The failure mileage was approximately 17,500.

- Waquoit, MA, USA

problem #5

Jun 102018

RX 350

  • 16,000 miles
The collision protection system got activated by itself while driving at cretin location on cretin roads causing self hard breaking and the seat belt got full tightened, if car behind me, that well end to bad crash for sure one of the location where that always happens when passing threw ( regardless the single mentioned date) is on diffidence hwy, annapolis md 21401 (one mile after crossing crownsville rd heeding West ) I called Lexus main office, they said they do not have recall on this model and was advised to visit a Lexus dealer, I visited Lexus of richmond Virginia, they checked the car and they said that nothing wrong found,

- Glen Allen, VA, USA

problem #4

Feb 282018

RX 350

  • 38,000 miles
The contact called on behalf of his spouse who owns a 2015 Lexus RX350. While attempting to park the vehicle, it accelerated independently and crashed into a light pole and two parked vehicles. There were no injuries sustained. A police report was filed. The vehicle was not taken to be diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

- Hickory, NC, USA

problem #3

Jun 212016

RX 350

  • 5,600 miles
Dynamic speed control randomly (twice) has lost settings & control. Setting it at 60, car increased speed to 85, and ignored car in front of me, almost causing a crash. Lexus has not followed up with me on this. Voice recognition often functions incorrectly resulting in distracted driving, and has almost resulted in me driving out of my lane or off the road several times. Example: Ask it for directions to palo alto medical foundation: Result; gives me a list of South american restaurants. Contacted Lexus about this. Only response - take it to a dealer. I have an appt with one July 11. No documentation available. Self repair attempts: Disconnected the car battery for 30 seconds to reset the system and reprogrammed all settings available. Result: No change. Summary: With regard to the cruise control; someone could get killed from this!

- Fremont, CA, USA

problem #2

May 102016

RX 350

  • 20,000 miles
The contact owns a 2015 Lexus RX350. The contact stated that while stationary, the vehicle accelerated without warning and crashed into the rear end of another vehicle. The contact shut the vehicle off immediately. The air bags failed to deploy. There was no medical attention required. There was no police report filed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000.

- Richardson, TX, USA

problem #1

Mar 172016

RX 350 6-cyl

  • 5,000 miles
The contact owns a 2015 Lexus RX350. While making a left turn, the contact crashed into the front driver side of another vehicle. The vehicle accelerated extremely fast. The brake pedal was depressed, but failed to stop the vehicle. The contact had to shift the vehicle into the park position in order for the vehicle to stop. The air bags did not deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000. Updated 05/03/16

- Stroughton, MA, USA