My touch screen stopped working at the same time as an error message started to appear on my car's screen.
The error message was "Want to run a Vehicle Health Report" but I was not able to clear the message off of the screen by touching it. I was also no longer able to control anything on the touch screen by touch.
After researching I realized that the issue was related to the APIM recall / extended warranty issued by Ford.
I took the car into the local dealership to have it fixed. They refused to repair the vehicle twice. I called Lincoln who assured me that the vehicle was covered under the extended warranty. So I took my car back to the Ford Dealership and called Lincoln from the dealership and has the service reps at the dealership speak directly to the Lincoln rep. The dealership hesitantly fixed the APIM module (whatever that is...) but left my touch screen in a non-working state. They said that wasn't their problem and I needed to pay them over $1,000 to fully repair the screen and that the screen repair would not be covered under the recall / extended warranty. The AutoNation (local Ford Dealership) corporate office emailed me and said the issue was closed for them and that they were done with it.
My screen was working perfectly fine until the "Want to Run a Vehicle Report" issue popped up. I have seen countless complaints all over the internet regarding countless issues with the Ford My Sync system and screen. Ford has KNOWN and WELL DOCUMENTED issues with these screens but decided to half fix my screen. There are no knobs in the car as back-up controls so now I am left without a lot of functions to control the car's features. This is my second Lincoln vehicle. If I had known of the multiple issues and recalls I would have NEVER purchased this car. This is certainly a lesson learned for me! A frustrating and could be a costly lesson but I will certainly do my research more thoroughly in the future. This issue has taken so much of my time in going back and forth to the dealership; phone calls; and emails.
My touch screen stopped working at the same time as an error message started to appear on my car's screen.
The error message was "Want to run a Vehicle Health Report" but I was not able to clear the message off of the screen by touching it. I was also no longer able to control anything on the touch screen by touch.
After researching I realized that the issue was related to the APIM recall / extended warranty issued by Ford.
I took the car into the local dealership to have it fixed. They refused to repair the vehicle twice. I called Lincoln who assured me that the vehicle was covered under the extended warranty. So I took my car back to the Ford Dealership and called Lincoln from the dealership and has the service reps at the dealership speak directly to the Lincoln rep. The dealership hesitantly fixed the APIM module (whatever that is...) but left my touch screen in a non-working state. They said that wasn't their problem and I needed to pay them over $1,000 to fully repair the screen and that the screen repair would not be covered under the recall / extended warranty. The AutoNation (local Ford Dealership) corporate office emailed me and said the issue was closed for them and that they were done with it.
My screen was working perfectly fine until the "Want to Run a Vehicle Report" issue popped up. I have seen countless complaints all over the internet regarding countless issues with the Ford My Sync system and screen. Ford has KNOWN and WELL DOCUMENTED issues with these screens but decided to half fix my screen. There are no knobs in the car as back-up controls so now I am left without a lot of functions to control the car's features. This is my second Lincoln vehicle. If I had known of the multiple issues and recalls I would have NEVER purchased this car. This is certainly a lesson learned for me! A frustrating and could be a costly lesson but I will certainly do my research more thoroughly in the future. This issue has taken so much of my time in going back and forth to the dealership; phone calls; and emails.
- Contina M., Auburn, AL, US