8.4

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,900 miles

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problem #2

Aug 072018

MKX

  • 800 miles
July 25, 2018: Upon starting car while stationary in a parking spot, dash light and info clusters did not light up. Upon further inspection, driving and brake lights did not work or light up. Turned off car, re-started. All lights worked, then drove to an appointment approximately 5 miles away in Suburban traffic. July 28, 2018: While parking the car in motion near our hotel in fredericksburg, va (marriott courtyard downtown) all car lights went out. Finished parking car while lights remained out and then went to dinner. Upon returning to car 1 1/2 hour later, lights went on after starting car. August 7, 2018: When my wife was driving the car in a Suburban area in motion, all lights went out. She immediately drove home and we called the dealer for service. On August 15, 2018 the car was completed and was ready to take home, which we did without incident. September 17,2018: My wife was driving the car in a Suburban area in motion with a friend in the passenger seat. Approximately 12 miles from home all lights went out. She stopped to check all outside lights and break lights to confirm they were not working. She immediately drove home in Suburban traffic and then parked the car and we arranged for service (again!!!). with the car stopped in our driveway in park and the engine running, we both checked all the lights to confirm they were still out and that the break lights did not work which remained the case. Fault or problem that caused the risk is unknown.

- Mount Pleasant, SC, USA

problem #1

Aug 022018

MKX

  • 7,000 miles
We had our first incident on Aug 2 when my wife was driving. Car stalled at a traffic light and she restarted it. Transmission was in drive and she started to accelete to go ahead. The car itself went into reverse and almost hit the car behind her. She was extremely shaken and refused to drive it again. She called a towtruck to take it to our dealer. The dealer could not find the problem so installed an electrical device to record another incident. It then happended when I was driving, only 2 days after we picked it up from the dealer. I was driving on a 50 mph road when the "engine has shutdown" flashed on the instrument panel I got it restarted and tried to continue driving.about 10 different fault codes appeared and we took cell photos of each code. It shut down again a few miles later and this time all systems shut off. No lights no power on engine start. Totally dead I pushed all the shift buttons and after a minute it restarted. At this point we had it towed back to the dealer. Dealer has had it another 10 days and cannot find the problem. For our safety we refuse to take it back without the problem being solved and are now complaining directly to Lincoln

- White River Junction, VT, USA