The Lincoln motor co po box 1904 dearborn, mi 48121-1904 re: 2014 Mkz (VIN) [xxx] NHTSA recall 20S15/20V-177 to whom it concern: I have written to you on 8/15/2020 concerning the parts are not available until end of year. Got a 2nd notice and your concierge stating there is no recall on my car it's a mistake. [xxx] by her statement shows very clearly that your concierge don't know what they are doing. Also shows the public that you don't care about the people who purchase your faulty equipment. The safety or your customers don't mater other than give a good name to your concierge that doesn't know what they are talking about. Ford Motor Company (Ford) is recalling certain 2014-2015 fiesta, 2014-2016 Fusion and Lincoln Mkz vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the U.S. virgin islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not. Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Are you going to let a concierge dictate repairs that need to be done? Lincoln doesn't care about their customer's wellbeing. Sells faulty products and endangers the public with their ignorance and cheapness of quality products. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Krum, TX, USA

Middle console dash that controls heated seats, entertainment, climate controls, navigation, radio, etc. Goes completely black and gives the error code "desktop.exe has stopped working" dealership says they have no idea what to do, but will not pay for anything to get it checked, warranty says they will not cover it because it's "software". thus leaving me with an almost useless vehicle when the dash does out.

- Mankato, MN, USA

For the second one time in a month my locking mechanism on my 2014 Lincoln Mkz hybrid. Ford is recalling vehicles of the same year for the same problem and the dealerships say my VIN number isn't part of it. 2 door latch replacements is $800. This is ridiculous when other vehicles the same yet make and model as mine are acceptable for the recall. I opened my door and now the latch won't stay closed. It opened while I was driving

- Buckeye, AZ, USA

Door latch defective. I had a defective latch replaced by Lincoln dealership one year ago. This was the rear drivers side door. On 7/11/19, my passenger side door latch is now defective. I contacted my Lincoln dealership and they explained my warranty is not valid, therefore, they will not cover the cost. I contacted Lincoln customer service, recall department and they too said they would not cover the 2nd defective door latch, due to no warranty. They explained they understood this is the 2nd defective door latch and this door latch issue is part of recall. However, my VIN# is not part of recall, but my make, model and year are included in recall.

- Mesa, AZ, USA

Vehicle suddenly dies when driving without warning. I purchased the vehicle one month ago. Brougt it to the dealer for the bolt recall and stalled while dealer was trying to pull it into the bay. After that point, the vehicle died while drivng on numerous occasions. Went to the mechanic one two occasions and no codes pulled. Called dealer and they said I needed to go to a Ford dealer. Went to Ford dealer one code pulled (fuel injector) was replaced recommended I change transmission fluid and replace battery which I agreed to. Forty minutes after leaving dealer as I was oulling out of a parkign lot the car suddenly died again almost causing me to be hit by a box truck behind me. The car is back at the dealer and once again no codes are coming up and they said they cannot duplicate the issue. Went onto Mkz forums and this appears to be a problem not addressed which is causing a significant safety concern for both myself and others since there are no answers to why this is happening.

- Derry, NH, USA

Car door opened in traffic with baby in carseat, threw the car in park. Door latch broke.

- Beverly Hills, FL, USA