While unloading the back of my truck, I was burned by the tail pipe that protrudes from the back right side of the truck. The burn is a 1/2 round shape on my right leg. Took the truck in for service and Lincoln dealership said that is how it was designed for my model year and no fix was available. I have reported the problem to Lincoln but have not heard back from them as of this writing.

- Austin, TX, USA

My son, [xxx], got a second degree (I'm a physician) burn on his right lateral calf by the tail pipe when he was standing at the back end of our 09 Lincoln Navigator SUV. The tail pipe is points backwards and, although it doesn't protrude, it is just flush with the rear bumper, thus when he was leaning in to grab his tennis gear his right calf touched the tail pipe. He now has a "crescent moon" shaped burn wound with some blistering on his right calf that we are working to prevent from getting infected. The dealership parts department tells me there's no plastic cap or a shorter tail pipe that they can install to prevent this problem. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Newcastle, WA, USA