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The infotainment system keeps rebooting and is mostly just showing a blank screen or the Mazda logo. The radio is stuck on the same station. Many features are now not working including radio, navigation, or settings.
The strangest thing is what the Mazda dealer told me when I called. Apparently many people with 2016 Mazda cx-5 and 2016 Mazda 3s have been calling recently with the same problem. They do not currently know the solution. One possible solution they said was to replace the CMU chip for $1300, but it is on backorder, and they recommended we wait for Mazda to finish investigating.
It has been a few days, but I will update if we get a resolution.
Update from Aug 29, 2019: The dealer now wants 1600 for a new CMU chip which they say should fix the problem. I called Mazda corporate and they suggested that the dealer can submit some paperwork to "after warranty assistance" and then Mazda will consider whether to help out with the cost.
This car is slightly over 2 years old and to have no radio, CD player, GPS is already a pain. But the unit is in continuous boot up mode which at night is very distracting.
- Michael S.,
OaklandOakland, CA, US