6.8

fairly significant
Typical Repair Cost:
$660
Average Mileage:
27,050 miles
Total Complaints:
10 complaints

Most common solutions:

  1. replace brakes (10 reports)
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problem #10

Jul 042019

CX-5 Touring AWD 2.5L

  • Automatic transmission
  • 19,000 miles

click to see larger images

premature brake wear premature brake wear premature brake wear premature brake wear

I love my Mazda CX5 (2016.5 Touring AWD)......BUT....

I brought it in for an inspection at 1 year. It had 11K miles on it and I was told the rotors were getting bad (all 4- rotors) with pitting and rust. ??11,000 MILES? Thinking they're out for the buck, I brought it to a garage and it passed inspection no problems. Fast forward a year. It passed inspection 7/5/19 at that same garage with no mention of brake issues. It was due for its second oil change this week, so I brought it to the dealer I purchased the car from (free oil change). The car now has 20K miles on it. They change the oil, and tell me the brakes are SHOT. Rotors gone on all 4 wheels. No, the brakes are not covered under the warranty. This just cant be! (the car seems to be riding fine- no brake problems noted). I take it to a trusted garage and he confirms that all 4 brakes- rotors are pitted and rusted. As long as we are changing the rotors, might as well change the pads which have wear on them as well. $360. per axle.

I have checked online for any recalls on brakes on this car. Nothing. I have never in my 61 years replaced brakes at 20K miles (and was warned about supposed issues at 11K miles.)

Mazda has just shrugged their collective shoulders. They tell me that maybe I don't drive my car enough? No, I drive it to work every day and although I don't go on trips all the time, I am driving it. No, it is not garaged- but my 2012 honda wasn't garaged either and the brakes were just changed at 120K miles. Even my 1500 truck, which tows our 25' trailer didn't get new brakes until it hit 60K.

What the heck is going on here?

- Pam G., Danbury, CT, US

problem #9

Jul 062019

CX-5 Touring

  • Automatic transmission
  • 27,486 miles

At 44000km no vehicle should have to replace the rotors and pads. We owned a Mazda 3 Hatch and never spent a dime on it in 50000 km except for oil changes. Traded it on a CX5 and now the brakes on the CX5 are shot. Car is still under a 7 year extended warranty but of course the brakes are not included. Their price on the repair is $1250.00 plus tax. Internet cost of all parts needed from Wagner and Raybestos is only $286.00 aftermarket. What are these dealers trying to do to the public who buy their cars?

- John D., London, ON, Canada

problem #8

Apr 092019

CX-5 Touring

  • Automatic transmission
  • 45,800 miles

Rear brake pads and rotors need to be replaced. The left brake caliper is frozen and will also need to be replaced at considerable cost. At 45000+ miles I am disgusted that this has happened. Perhaps the car manufacturer did not grease everything properly. Blah!! I have not been told by the shop what the replacing the caliper will cost, but it will be expensive!!!

- rubyred26, Franklin, US

problem #7

Feb 012019

CX-5 Sport

  • Automatic transmission
  • 29,000 miles

At 29500 miles the front and rear brake pads and rotors needed to be replaced. The problem with the rear brakes were pointed out by the garage that does my oil change. Their ODB2 diagnostic tool did not have the ability to put the EPB into maintenance mode so they could not do the work but told be that there was a tbs on the rear brakes.

I brought it to the Mazda dealership and since both pads on each side of the rotors were worn evenly that it was not the caliber problem mentioned in the TBS. The TBS points out the the inside pad wears out before the outside pads. They also pointed out that the inside pad of the front brakes were completely gone and needed to be replaced. The cost of the rear and front pads and rotors where $495 each, total $980.

I have never owned a car where the brakes needed replacing before 70,000 miles.

What does Mazda do differently then other manufacturers?

- Mark H., Amesbury, US

problem #6

Jan 142019

CX-5 Touring 2.5L

  • CVT transmission
  • 24,572 miles

click to see larger images

premature brake wear premature brake wear premature brake wear

Bought a 2016 Mazda CX-5 from a dealer at 22,610 miles. Paperwork shows rear brakes at .6.

Inspected at 24,572 miles BOTH rear brakes are gone and gouging the rotors.

- Jarvis S., Canton, US

problem #5

Jun 152018

CX-5 Touring 2.5L I4

  • Automatic transmission
  • 16,500 miles

During routine service was told that the brakes and rotors on my 2016 Mazda CX-5 with roughly 16,500 miles on it were completes shot. This was verified by my independent mechanic, as well as the local Mazda dealer. Absolutely insane that a car with so few miles on it would need ALL FOUR brakes and rotors replaced. This car does not see hard driving by any means, just whatever daily driving my wife has to do around town.

Searching forums there are hundreds of other Mazda owners complaining about the same problem. There were recalls for other model year CX-5 but not for this year because they supposedly "fixed" the problem. I assure you, they did not!

I contacted Mazda and they basically told me I was out of luck and that I would have to foot the bill. Absolutely disgusting. The only offer the local dealer made was to allow me to trade it in and give me a good deal on a new Mazda. Yeah right, never again will I own a Mazda, what a sh*t company.

Hopefully some law firm gets together a class action lawsuit because this is ridiculous to have brakes last less than HALF of the industry average.

- Jarrod B., Pittsfield, MA, US

problem #4

May 162018

CX-5 GT 2.5L 4-cyl Sky

  • Automatic transmission
  • 29,826 miles

After the latest warranty covered maintenance, my wife was told that we need to make an appointment to have the rear brakes and rotors replaced. The front ones are still fine, but the back ones are apparently worn dangerously low and this is immediate need.;

We did notice some brake noise, grinding, after this last winter I'm not sure if gravel or ice/salt contributed to the wear but this vehicle is still quite new.

Another friend has a 2016 CX-5 from another dealer, and they just paid 800 to have their rear brake pads and rotors replaced because of the same issue.

Can't help but feel this is obviously a problem with the vehicle; if it was our driving wouldn't the front brakes be the same / worse? At only 48000 km why would they be 'gone' so early?

Does this mean I'll be buying new brakes every year on this sucker? Will be contacting Mazda.

- Martin H., ottawa, ON, Canada

problem #3

Apr 072018

CX-5 RGT 2.5L Skyactiv G P

  • Automatic transmission
  • 26,900 miles

MY 2016 CX-5 NEEDS A REAR BRAKE JOB AT ONLY APPROX. 26,000 MILES. THE FRONT BRAKES ARE STILL GOOD. I HAVE NEVER OWNED A CAR WHERE THE BACK BRAKES GO WITH SO FEW MILES ON A CAR, OR BEFORE THE FRONT BRAKES. THIS IS A KNOWN ISSUE WITH THE 2014, AND 2015 MODELS. THE 2016 MODELS NEED TO BE ADDED TO THE RECALL!!!!! I DRIVE MOSTLY HIGHWAY MILES ALSO.

- Heather B., Torrington, CT, US

problem #2

Dec 012017

CX-5

  • Automatic transmission
  • 28,000 miles

My rear brakes are worn at 28,000 while my front brakes are fine (7 mm wear). Makes no sense. I took it to my normal brake guy for a second opinion after dealer told me the news, as I couldn't believe rear brakes would go before front (and the rear brakes on my Honda CRV lasted about 150,000!). He said he could do the job but he thought something was really off and suggested I take it back to dealership and Mazda corporate, and find out why they wore out so soon while front brakes are fine, demand they replace them. I've tried both and gotten lame response from both. I was fairly happy with my car before this, but their response is so lame it's really soured me on Mazda. No one has yet to offer a credible explanation why they would go out so early while front brakes are fine. Even if I ride my brakes really hard (which I don't), the front would be as worn or more so. Mazda needs to address this issue.

- Anne P., Greenbrae, CA, US

problem #1

Jul 042017

CX-5 GT 2

  • Automatic transmission
  • 22,991 miles

According to Mazda they had redesigned the rear brakes to wear out at the same time as the front because they claim that customers preferred to come in once to do all the brakes. So lets make the front better? No. The solution was to make the rear pads crap. So I still have to come in twice. Who ever had rears go before fronts.

- Jerry W., Bolton, ON, Canada