10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,080 miles

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problem #5

Jul 132019

CX-9

  • 30,400 miles
In 2017, my car shut off two times, without warning, one time at a stop light and again on the highway going 70mph. We were accelerating at the stop light when it shut off and then driving on the highway. Took the car to the dealership and 72 codes came up. They said it was the dvd players (that they sold and installed!!!) that were causing the issue. They supposedly ¿fixed¿ the issue. Now in July 2019, the car shut off an additional five times. Three times while driving and twice in a parking lot. We were on a highway again when the car just shut off with no warning, lights on the dash started flashing, and the power steering went out one of the times. My husband had to put it in neutral, coast to the shoulder, come to a complete stop and then attempt to start it each time. Cars were dodging us every time and luckily we weren¿T hurt. My children were in the vehicle every single time. We had the car towed to the dealership where 68 codes came up. This time they¿re saying it's the fuel pump and that they can ¿fix¿ it, but can¿T 100% guarantee it won¿T happen again. We were put in a life threatening situation every time, without warning, after giving the dealership a chance to fix it. The car is under three years old and only has 30,400 miles on it.

- Warrenton, VA, USA

problem #4

Jul 082019

CX-9

  • 60,000 miles
Fails to accelerate and change gears. This has been happening since we purchased the vehicle. It has been back to the dealership multiple time and has not been resolved. They are unable to find anything wrong. The engine is a 2.5 L turbo. This happens unexpectedly while driving making it hard to get on to the highway or change lanes.

- Hoover, AL, USA

problem #3

Jul 312018

CX-9

  • 40,000 miles
This incident happened on 31st July, when my wife was driving this car on highway 4 martinez, ca at around 5.00 pm with our daughter (2 years old) returning from daycare. She was driving at approx 60 mile/hr, when the car started giving audio visual warnings on multiple failures and the car started slowing down without responding to the gas pedal and engine propulsion reduced to 'zero'. my wife panicked and was luckily able to pull over on the curb side safely, even though traffic was very high. She stopped the car and turned off the engine and waited for 10 mins and restarted the car multiple times and made sure that no more warnings are displayed, before driving again, however the 'engine warning light' stayed on. After a while she drove home almost 40 miles away very carefully without using any cruise control. Here are the warnings, that came on during this failure, pictures attached. Engine malfunction light. Tire pressure indicator. Stability control indicator. Temperature indictor cruise control failure warning message ¿front radar sensor system malfunction¿ warning message ¿forward smart city break malfunction¿ after a day we dropped the car to Mazda dealership for inspection and they found multiple failure codes and they did necessary repair (inspection and repair invoice attached). Even before this incident, we reported multiple times to dealership that the car central information system abruptly shuts down during drive. But they always said that there was no problem. This incident on a freeway was very serious, my family or other drivers could have been in a injury accident because of this issue with Mazda.

- Livermore, CA, USA

problem #2

Jun 052018

CX-9

  • 6,000 miles
Driving to work in the morning at 5:45am on 06/05/2018 going 65 mph and my car cuts engine power and starts lowly declining pressing gas did nothing and multiple notifications flashing such as vehicle system malfunction, forward smart city brake support malfunction, smart brake system malfunction. I had to pull off to the side of the highway I can't even say I can pull off safely because all power was cut. So let the car sit for 5 minutes while off and then restarted and was able to make it work. I took pictures as everything was happening because I know the dealer ship will say something like "welp it ain't happening here so your car is fine." I am very fortunate when I bought the car I decided to lease the vehicle so I can just take the car back. These malfunctions seem like a very severe problem and I do not want to hang on to the vehicle. Once 30K passes I will be super screwed! I called dealer ship and they are booked out 2 weeks so I cant even take the car in right away, plus they aren't even sure if they'll have a rental for me when I drop it off. Also to mention, ac unit already had to be replaced, and a suspension recall. Worse car I've had so far its sucks because Mazda used to be so great. Their service department sucks big time! I never had this type of service or issues this severe with my Chevy. 08/07/2018 I took care in again for same situation along with ac and all Mazda tells me is they are looking into and assure me it will be taken care of this time. (also said last time) I think that they do not know how to fix the issue! I called corporate to ask for a refund and give the car back and all the told me was to give dealership another chance to fix the issue. It is so unsafe to drive and have kids in the car, I am very fortunate to not have my baby nephew and nieces with me when these things were happening.

- Salinas, CA, USA

problem #1

Dec 182017

CX-9

  • 24,000 miles
Immediately upon making a sharp right turn into a parking spot, the car suddenly accelerated at a very fast pace without me pushing the gas pedal. My immediate reaction was to press on the brake, but it did not stop. The car slammed into a planter in front of me. The car moved so quickly that it was lodged into the bushes and had to be pulled out by a tow truck. I immediately called the dealer service department and told them what happened. The service manager's immediate reaction was to scoff at the idea that the car accelerated on it's own. My husband met me at the dealer and had subsequently found information about a recall of Cx-9 models from 2012 for a similar malfunction. He showed it to the same manager who immediately knew the issue of the recall but was quick to mention it was the 2012 model, not the 2016. The dealer kept the car for a few days and told me it was driven twice and also some info from the computer was reviewed with Mazda tech support person. No data indicating any kind of malfunction in the car and the service guy did not have a problem with it in two short test drives, so they said come pick it up it's safe to drive. However, I will never drive this car again. This is the fully-loaded signature Cx-9 that they feature in all their ads. I loved this car at first sight and drove it over 24000 miles in less than 2 years. This experience scared me to the point that I will never drive this or another Mazda again. I have had over a week to process this experience and am just happy my kids weren¿T in the car or that I didn¿T hit someone. I have found several other instances of sudden unintended acceleration online and cannot believe that this happens in 2017. I hope that this documentation helps someone else in my shoes feel that they are not crazy and this does happen. Shame on Mazda for not fully addressing this issue.

- Fillmore, CA, USA