the vehicle started surging at low soeeds and accelarating and control module issues for the transmission

- Killeen, TX, USA

From a full stop and foot on the brake pedal, move foot to hit the gas pedal and a delay or lag is experienced about 50% or more of the time. The regional Mazda expert and dealership have verified the problem and nothing but excuses why they cannot figure out how to fix it have been stated, therefore I have been living with it for over 20K miles on a new car. While starting from a full stop and forgetting about the delay in propulsion, it has caused several near-miss accidents from oncoming vehicles. When I hit the gas pedal, I expect the car to move forward!! this is dangerous!! the dealership does not have a solution and is pointing to Mazda Japan for a solution, but nothing for over a year now.

- Herndon, VA, USA

Automatic transmission went out on me while driving on road. The transmission started to slip while I was doing 15 mph and just gave out in the middle of the street. All you could smell is burnt fluid and hear a loud whining noise from under the car while at idle. The car only has 12,680 miles on it. The transmission was replaced under warranty. I am highly disappointment with this car.

- Victorville, CA, USA

I have taken my car to multiple Mazda dealers over the last several months with complaints of something very wrong with it structurally, specifically in the suspension, driveline, etc. Every time I plead with them that I am scared to death to drive this car because I truly feel that I might die in it due to its defects, but every time I am forced back into it because they say they cannot duplicate my concern and that the car has nothing wrong. I've caught freeman Mazda of irving falsifying their internal work orders and giving me ones showing that they can't find anything wrong. My battery died about a month ago, they gave me a test strip that stated my battery needed a charge, but I got a glimpse of their copy which stated the battery had a bad cell and needed to be replaced. I have video evidence of the defects that exist with my vehicle. On the smoothest roads in dfw at low speeds my car is rocking back and forth, bouncing up and down, and it truly feels like my axles are not rotating in sync that results in severe vibrations, shuddering, and the feeling that my axles will break or that a wheel will come off at the very least. I've had so many panic attacks, suffered an amount of mental anguish I can't begin to quantify, lost wages, almost lost my job, questioned my own sanity from being told almost two dozen times that they can't find anything wrong. I need help, I really am begging. They are refusing to acknowledge the defects my car has and writing my safety off like my life does not matter. I don't want to have to get seriously injured, hurt someone else, or die in this car because I feel an accident is impending. I've been so scared for my life in this car that I've spent over $2K on rental cars because I didn't want to die and Mazda has just left me hanging with no regard for my safety.

- Grapevine, TX, USA

From a full stop, vehicle lags or lurches from takeoff when you hit the accelerator. This is a known problem by Mazda on this vehicle (gen 7) after 3000 miles or more. When I hit the accelerator (especially on a new car), I expect it to go. This lag in moving off the line can be dangerous, in my opinion, but apparently not in Mazda's. been trying to get it fixed for past 6 months, but hearing it's not a priority for Mazda Japan, since this problem is newly being reported on 2019 and 2020's and they don't consider it a safety issue, just an annoyance.

- Herndon, VA, USA

Car lulls/jerks when accelerating from low speeds car lacks power most of the time and performs poorly engine loses power, several occurrences of what would appear to be limp mode ( can't get passed 2000-3000 ) rpms car has erratic idle rpms, sometimes high and sometimes low I've recently heard the engine roar while idling and hissing from the engine bay when shutting off the engine also sounded like the car was dieseling after shut down likely because the car was beginning to overheat from the immense stress in the engine from running too lean car has poor sound absorption in the cabin, sounds like you're in a airplane every bump it goes over reverberates through the car for an extremely unpleasant and unsafe experience feels like there is excessive play in the front axle wheels seem to drag and thud/thump like there is a flat when there is not I've had my wheels aligned twice already, they've balanced my tires several times, even changed a wheel bearing (I am aware of the tsb released to address these concerns and you blame it on a bearing) nothing makes this better and it is getting worse my car has been to the dealership for this complaint 3 times already this year ( yes that is every week out of 2020 so far). This is becoming a complete burden in my life and I am not going to be the person who has to die for Mazda to address this

- Mansfield, TX, USA

My car suddenly made a big clunk noise and I was warned of a power steering malfunction. I have also been warned multiple times that due to a malfunction the 'safety systems have been disabled', another issue in having is a headlight malfunction. When the headlight malfunction occurs the digital speedometer gets very dark and I am unable to tell how fast I am going. There is no way to turn the brightness up to see the speedometer again until the error code goes away. Mazda told me I must leave my windows down when the car is in a hot climate to prevent it from overheating while not in use...I live in Ohio so the weather is not extremely harsh. I've take the vehicle to the dealership multiple times and they have not fixed any of the issues. I called Mazda corporate and was told 'what would you like me to do about it' I was told my issues had no remedy. The corporate call center would not put me through to anyone else for further help. I feel unsafe in my vehicle and it's not even over 8500 miles yet.

- Fairview Park, OH, USA

- rear view mirror fell off while on the freeway. Hot days will break down the adhesive and cause the rear view mirror to fall off. - brakes vibrate harshly when in sport mode. Faster the vehicle goes, the more harsh the brakes will vibrate. - acceleration is jerky on low end (1st/2nd) gear. In stop and go traffic, or going up-hill on load, acceleration will feel jerky when try to keep a steady speed between 5-15mph. Car feels normal when pushing the acceleration harder.

- Torrance, CA, USA