Steering lock mechanism fails without warning and leaves vehicle and occupants stranded in potentially dangerous location. No onsite repair possible. Vehicle must be towed to authorized dealer for repair. > Safety of car occupants was at risk. > No warning prior to failure. > Repair cost ~!500. Unsure of reliability of replacement unit > My dealer says this is a frequent occurrence. 6+ repairs / month for this model car at this dealer, Expects same frequency at others > Dealer service agent stated he personally believes it should be covered by a recall or free repair. > Filed formal complaint with Company (Mercedes-Benz) but reimbursement was refused. > Similar stranding incident on same car occurred in 05/2021 and car require tow to same dealer who suspected same problem but was unable to duplicate and/or repair the failing component at that time

- Union City, CA, USA

INSIDE HANDLE DOOR left broke 2019 and right broke 8/10/2022, Senior people is hard to open a broken door and if an accident will happen they can not came out of the car. We took the car to Mercedes Benz dealer and they want to charge to fix it. We took to independent mechanic the 1st time on 2019 and they charge us like $1,000. Now the right handle door is broke 8/10/2022. We need Mercedes Benz to fix it ASAP. This issue is happen a lot to Mercedes Benz

- Porter Ranch, CA, USA

While parked and locked the cars trunk will randomly open on its own. It has happened at home, work, other parking lots. I will check and make sure it-€™s closed and I will come bs k to the trunk open.

- Vacaville, CA, USA

The drivers door handle broke while simply trying to open the door to egress the vehicle, I took it ti the dealership and was informed that the door handle used to egress the vehicle was called "trim" and not considered a safety concern. Also, I discovered that the door handle was made of plastic. I wrote to the manager of the dealership and the CEO bringing it to there attention and was told by the customer service rep for Mercedes Benz America "your concerns were duly noted". I was charged $1,217.28 to have the broken "trim" replaced with more cheap plastic parts......one should have a reasonable expectation of safely egressing the vehicle using the [xxx] door handle !! parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Antioch, CA, USA

Cabin fills up with fuel smell, visible leak under fuel tank and by the front left tire. Leak and smell occurs both in motion and stationary/idle.

- Fort Bragg, NC, USA

Car was being driven at approximately 60 mph on the courtney campbell causeway highway, on a straightaway, that connects clearwater to tampa, Florida. Suddenly the (closed) sunroof spontaneously exploded, causing a very loud noise and shattered glass to fall down into the passenger compartment. My wife, who was driving managed to maintain control of the car and pull to the side of the road. Given the car's speed and surrounding traffic (morning rush hour) it is unbelievable that the sunroof explosion did not cause an accident. The police were called and arrived on scene. No police report was filed, as there was no accident and no injury. The car was taken to Mercedes Benz of tampa bay. They took pictures and gave us a loaner car and said that they would make a determination as to who would be responsible for the repair. The incident occurred on 5/1/2019 at roughly 7:45 am. It was not until Friday, 5/3/2019 that we heard from the service consultant, indicating that the car was out of warranty and therefore the repair was our responsibility. It took the dealership over 2.5 days to make that determination... seems like that determination could have been made in about 5 minutes. Could it be that Mercedes Benz usa was involved in evaluating the resulting liability if they were to take responsibility? given that there was no identifiable cause for the exploding sunroof, it is evident to me that it's a manufacturers defect that could easily have caused an accident and serious injury or death, and yet Mercedes Benz assumes no responsibility. A cost to repair/replace the sunroof glass was provided verbally (over $1,700). This spontaneous explosion of a sunroof is apparently something that has occurred in the past with Mercedes Benz, as well as other car manufacturers. This could have a catastrophic outcome... any time it happens.

- Belleair, FL, USA

The rear spoiler flew off the trunk of the car and became ariborne while driving on the highway at 75 miles an hour.

- Houston, TX, USA

The driver's side interior door handle is defective and broken. Mbusa refuses to honor extended warranty to replace defective parts.

- Ft. Lauderdale, FL, USA

I was in a head on collision and the airway did not deploy

- Waycross, GA, USA

The contact owned a 2014 Mercedes-Benz C250. While driving 60 mph, the vehicle caught on fire without warning. The contact stated that the failure occurred when retrieving the vehicle from the dealer and that the vehicle had been at the dealer for three months. The police department was called, but a police report was not filed. No injuries were sustained. The fire department was able to extinguish the fire. The vehicle was towed to Mercedes Benz of palm beach (4000 okeechobee blvd, West palm beach, fl 33409). The manufacturer inspected the vehicle and stated that they were not liable for the failure. The vehicle had not been repaired. The failure mileage was 50,200.

- Mirama, FL, USA

I called my company they said we do not have the parts

- Tucker, GA, USA