Hi, I dropped off my car with Mercedes-Benz Dealership in Egg Harbor Twp, NJ back on Dec 21, 2022 and still waiting on recall to be fixed and while I'm without ever since that. Please look into this recall.

- Egg Harbor Twp, NJ, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags) and 19V010000 (Air Bags). The vehicle was taken to a local dealer for the recall repair; however, the vehicle remained at the dealer awaiting parts for the repair. The manufacturer was contacted and was unable to confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.

- Egg Harbor Township, NJ, USA

I just purchared the car on 3/14/2020 from carmax and their is a recall on the air bags. If air bags come out thier is metal that can come through them.

- Huntsville, TX, USA

I received notice of airbag recalls in 2016. Finally received a letter from Mercedes Benz usa stating they had airbags in September 2019. (this was after calling dealer repeatedly regarding airbags and told there wasn't a solution yet). Tried calling Mercedes Benz dealer-autonation Mercedes bellevue wa. Could not get thru, could not leave message it was very frustrating. Finally called sales- receptionist walked back to service and I got to speak to customer service rep. Emailed Mercedes Benz usa on 10/-5/19 @ 0923. Main office contacted autonation Mercedes bellevue called me and scheduled airbag replacement 11/08/19@0900. Left my vehicle all day- driver and passenger airbag replacement. At 1600 was called and told they didn't have airbags. So drove my car home- without replacement airbags. Was told sirbags were reordered and they would call when in. No call was received/ called several times spoke with service rep chad, finally was rescheduled for December 2019- was called an hour later and cancelled. Have not heard from them since. To say this is deplorable service is an understatement. One week after November appt. Received a text that my battery showed problems- asked what problem no response. Finally called and asked and they said it was low- but I had it checked and it was fine. I have also emailed head company in Georgia. Please look into this and this company. Thank-you [xxx] redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Wenatchee, WA, USA

The contact owns a 2011 Mercedes-Benz C300. The contact received two recall notices for NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and did not know when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Herndon, VA, USA

Upon finding out that this vehicle has two open airbag recalls, and the NHTSA website saying parts where available, I contacted the dealer for assistance in replacing the airbags. The dealer said that the airbags were on backorder from the manufacture with no timeline for potential replacement. Per instructions on the NHTSA website I am filling out this form to let the NHTSA know the manufacture has failed / is unable to remedy this dangerous safety recall in a timely manner

- Pembroke, MA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact called Mercedes-Benz of palm springs at 760-328-6525 (located at 4095 E palm canyon dr, palm springs, ca 92264) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Ranch Mirage, CA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received a recall notification for NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. Ray catena Mercedes-Benz (910 us-1, Edison, NJ 08817) confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was unknown.

- Lincoln Park, NJ, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact stated that the vehicle was included in NHTSA campaign numbers: 16V081000 and 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of hampton (2712 magruder blvd, hampton, va 23666, (757) 865-8000) was contacted and confirmed that the parts were available for the recall remedy. The manufacturer was made aware of the issue and was able to confirm when the parts were to become available. The contact had not experienced a failure. Consumer stated vehicle was repaired.

- Newport News, VA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-Benz of Ontario (3787 E guasti rd, Ontario, ca 91761, (909) 212-8400) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Ontario, CA, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V381000 (air bags) and 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-Benz of West chester (1260 wilmington pike, West chester, pa 19382, (484) 313-1100) was contacted and confirmed that parts were not available and were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mason, OH, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300W4. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. Plaza motors pre-owned (652 decker ln, creve coeur, mo 63141, (888) 593-1883) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact recently received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chesterfield, MO, USA

The contact owns a 2011 Mercedes-Benz C300. The contact received a recall notification for NHTSA campaign number: 19V010000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of san antonio (9600 san pedro ave, san antonio, tx 78216, (210) 920-3235) and was informed that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2011 Mercedes-Benz C300. The contact stated that the air bag warning indicator remained illuminated while driving. The contact was concerned that the air bag might not deploy in the event of a crash. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The VIN was included in NHTSA campaign numbers: 16V081000 and 16V363000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 173,000.

- Fairfax, SC, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. Mercedes-Benz of sarasota (4754 clark rd, sarasota, fl 34233, (941) 275-1293) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sarasota, FL, USA

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received a recall notification for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-Benz of fairfield (2950 auto mall pky, fairfield, ca 94533) confirmed that parts were not available to perform the recall repairs. The contact stated that the air bag warning indicator was illuminated and the dealer would not perform the recall repair without a diagnostic test first. The vehicle was not repaired. The manufacturer was notified. The failure mileage was unknown. Parts distribution disconnect.

- Dixon, CA, USA

The contact owns a 2011 Mercedes-Benz C300. While the vehicle was parked, the headrest air bags burst on their own without warning. The contact stated that an unknown warning indicator illuminated on the instrument panel. The vehicle was taken to w.I. simonson Mercedes-Benz (located at 1626 wilshire blvd, santa monica, ca 90403, (855) 677-2690), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 110,352.

- Oxnard, CA, USA

I have been contacting mecedes-Benz of South bay at 3311 pacific coast highway, torrance, ca 90505. Tel: (855)457-2275 for the last 2 years regarding the takata air bag recall. 1) the response is always: "we will contact you to schedule service when the parts arrive". they never contact. 2) I keep getting postcards from Mercedes Benz that parts are available, however, I have left messages for their assigned recall person who never has time to call back they are dragging their feet on this matter hoping I'll go away and forget about

- Torrance, CA, USA

The contact owns a 2011 Mercedes-Benz C300. While driving, the passenger side headrest air bag deployed without warning or impact. There were no injuries. The air bag indicator illuminated after the air bag deployed. The vehicle was driven to an independent mechanic, but the cause of the failure could not be diagnosed. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was unknown.

- Indio, CA, USA

Takata recall. It's taking an inordinate amount of time for Mercedes to come up with a fix for this life threatening defect. I see that Honda is advertising to have their customers schedule repairs. Can't Mercedes use the same replacement airbags? makes one wonder if mb is serious about safety.

- Ballwin, MO, USA