10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I received a letter from Mercedes-Benz usa, llc in January 2019 regarding a recall involving a locknut in the steering rack which might have internal material cracks affecting my make/model/year of car. I have since periodically checked the website (www.mbusa.com/recall) for a solution to remedy this issue, but to date (7/16/19) it is still listed as an on-going safety recall: "recall incomplete. Remedy not yet available." As the recall letter states, "in certain driving situations involving low-speed maneuvers, large lateral forces could cause the locknut to break. As a result, the steering could fail which would increase the risk of a crash." It is quite disconcerting that a recall which could potentially have said affect has still not been remedied in over 7 months.
- Miami, FL, USA
The contact owns a 2018 Mercedes-Benz C300. The contact stated that the vehicle was included in NHTSA campaign number: 18V850000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of san diego (4750 kearny mesa rd, san diego, ca 92111, (858) 295-3136) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Diego, CA, USA
The contact owns a 2018 Mercedes-Benz C300W. The contact received notification of NHTSA campaign numbers: 18V850000 (steering) and 18V838000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of orange park (7018 blanding blvd, jacksonville, fl 32244, (904) 777-5900) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect, respectively.
- Jacksonville, FL, USA
The contact leases a 2018 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 18V850000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of daytona beach at (386) 675-4677 (located at 1188 N tomoka farms rdm, daytona beach, fl 32124) and was informed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ormond Beach, FL, USA
Recall letter states defective nut in steering column replacement part is not available and no date is given when it will be available. Letter warns if the part (nut)) cracks there is a risk of a crash. Mercedes factory or the delray Mercedes dealership that leased the car to me, will not provide a safe vehicle for me to drive until the part can be fixed.. I do not have any other transportation. I do not want to risk driving an unsafe car.
- Boca Raton, FL, USA
The contact owns a 2018 Mercedes-Benz C300. The contact received notification of NHTSA campaign numbers: 18V850000 (steering) and 18V906000 (interior lighting). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The house of imports (6862 auto center dr, buena park, ca 90621, (714) 627-5553) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
- Westminister, CA, USA
The contact owns a 2018 Mercedes-Benz C300. The contact stated that the manufacturer failed to provide the remedy and part within a reasonable time frame pertaining to NHTSA campaign number: 18V850000 (steering). Mercedes-Benz of delray (1001 linton blvd, delray beach, fl 33444, (561) 291-6095) stated that the part was not available and did not know when it would arrive. A loaner vehicle option was not provided. The manufacturer was contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Boca Raton, FL, USA
The contact leased a 2018 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 18V850000 (steering). Mercedes-Benz of marin (540 francisco blvd w, san rafael, ca 94901, (415) 233-6509) was contacted and confirmed that the part was not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Corte Madera, CA, USA
The contact owns a 2018 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 18V850000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of long beach (2300 E spring St, signal hill, ca 90755, (562) 374-7759) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Lakewood, CA, USA
I am writing to share my dissatisfaction with Mercedes Benz. I have a 2018 C300 that was purchased brand new. The steering wheel is deteriorating and I addressed the service department of Ontario, ca. I opened a case with corporate and spoke with case manager james who was not helpful, and refused to put in a escalation to management about my situation. He actually thought my call was funny and laughed at one point. I was insulted by Mercedes Benz with the comment you guys told me about my wheel, and how you will not stand behind the standard warranty which I'm covered under. I feel highly offended by the comment used by the dlr towards me of "you use too much lotion". sounds like a racial comment if you ask me. I am uncertain if its because I am a woman of color that I was told that comment. It actually doesnt sit well with me. I will think twice before another purchase of a Mercedes Benz! you guys quote me for a new steering wheel of $2,117 to rectify my issue and offered to pay 30%" I'm a new customer and this is terrible service/treatment. I had a Dodge vehicle before this fully loaded with leather, & this has never happened. The service department for about 4 weeks from 12/2018 had never scheduled a appointment for service of my wheel upon my request and never contacts me, yet sends survey's" the agent even told me the dlr lied to me about them contacting corporate, and never reached out for assistance. Also the service department wanted me to work with a irf to replace the leather but I want corporate to stand behind the standard warranty. Car is only 8 months old. This is terrible business and unethical!
- Fontana, CA, USA
- Miami Beach, FL, USA