The automatic trunk lid started to close and hit my head while I was loading groceries into the trunk. It also started to close and hit my wife in the head when she was unloading the groceries about 15 minutes later. This situation was not reproduced or confirmed by a dealer or independent service center. There was no notice or warning of pending failure. There appeared to be no visible injury to either person except for a short pain in the head.

- Reston , VA, USA

The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer along with several other unknown dealers were contact and the contact was informed that the recall repair would be done by the manufacturer as an over-the-air (OTA) update. The contact had not experienced a failure. The manufacturer was made aware of the issue and informed the contact that a timeline for the over-the-air (OTA) update was not available. Parts distribution disconnect.

- Los Angeles, CA, USA

Dear friends, I have received a safety recall message and contacted to my car dealership. Despite I called few times to different Mercedes my dealership (Mercedes DTLA, Mercedes Corporate office) the recall issue has not been fixed. It has been 3 months since I am calling them and requesting to fix the recall as I am psychologically uncomfortable when I have recalls in my car. Unfortunately, recall on my car has not been fixed and they are not able to give me any answer when this issue will be fixed. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Los Angeles, CA, USA

The contact owns a 2019 Mercedes Benz C300. The contact received notification of NHTSA campaign number: 21V058000 (communication, electrical system) however, the part to do the recall repair was unavailable. The contact called Mercedes-Benz manhattan (770 11th ave, New York, NY 10019, (212) 629-1600) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the update would happen automatically. The contact had not experienced a failure. Parts distribution disconnect.

- Staten Island, NY, USA

The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 21V058000 (communication, electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced the failure while approaching a stop sign when the vehicle failed to accelerate forward without warning. The contact coasted the vehicle 5 mph to the shoulder of the road. The contact turned off and restarted the vehicle and the vehicle resumed normal operation. The vehicle was taken to Mercedes Benz of bloomfield (36600 woodward ave, bloomfield hills, mi 48304, (248) 644-8400) where it was diagnosed that the over the air (ota) module needed to be updated. The ota was updated however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 8,004. VIN tool confirms parts not available.

- Clinton Township, MI, USA

The contact owns a 2019 Mercedes-Benz C300W4. The contact received notification of NHTSA campaign number: 19V586000 (electrical system). The contact stated that Mercedes-Benz of caldwell (located at 1230 bloomfield ave, West caldwell, NJ 07006, (973) 227-3600) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Montville, NJ, USA