Dear friends, I have received a safety recall message and contacted to my car dealership. Despite I called few times to different Mercedes my dealership (Mercedes DTLA, Mercedes Corporate office) the recall issue has not been fixed. It has been 3 months since I am calling them and requesting to fix the recall as I am psychologically uncomfortable when I have recalls in my car. Unfortunately, recall on my car has not been fixed and they are not able to give me any answer when this issue will be fixed. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Los Angeles, CA, USA

Software design of the communication module to communicate correct vehicles location for the emergency call system. Received a recall notice when I called they said it was only a preliminary notice - a second one would be coming out shortly. Which it never has.

- Indian Harbour Beach, FL, USA

The panorama sunroof exploded, no other cars near me, no rock hit it no big bump in the road, it just exploded...was traveling at normal highway speed, and it sounded like the car had exploded, very scary, and if the inside cover had not been closed would have had glass shards rain down on me and possible get in my eyes...Mercedes needs to address this problem right away before people get into accidents when this happens.

- Corpus Christi, TX, USA