6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
70,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Apr 012013

CLK350

  • Automatic transmission
  • 70,000 miles

I chose Mercedes Benz for many reasons, the two main being Reliability and Safety. I find it amazing that the safety system should fail after 6 years, given that it has never been used, and the car has never been involved in any incident ever. I find it outrageous that MBUSA wants me to pay to have the passenger airbag replaced. I find it totally unacceptable that after 5 days of unreturned phonecalls, they finally had the audacity to offer to cover 25% of the cost.

Here's the thing. I told the MBUSA representative that their offer constituted an admission of liability, and that their decision to not cover the airbag failure would guarantee the loss of a customer and filing of complaints with the Department of transportation and others. The guy said I'm sorry you feel that way but there's nothing I can do. Names, Addresses, and numbers withheld for now.

So much for German engineering and Customer satisfaction.

- Michael C., Solvang, CA, US