10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
56,333 miles

About These NHTSA Complaints:

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problem #3

Jan 192013

E350 6-cyl

  • 85,000 miles
I was using the warming seats and had pulled up to the post office to drop a letter in the box. The letter had fallen to the ground. I got out and placed the letter in the box. I got back in the car and pulled up to keep from holding up traffic while I had replaced my seat belt. A SUV had crossed my path when I smelled something burning. I assumed it was exhaust from the SUV. I was about to pull off the parking lot when I noticed thick white smoking coming from my seat. I immediately turned off the seat warmer. The smoke dissipated afterwards.I continued to drive the car about 1/2mile to the grocery store. I got out and noticed a burn on seat.

- Little Rock, AR, USA

problem #2

Aug 142011

E350

  • 38,000 miles
The contact owns a 2007 Mercedes Benz E350. The contact stated while driving 25 mph burning fumes were emitted into the vehicle. Once he stopped the vehicle, he realized that the drivers seat heater malfunctioned and burned a hole through the seat. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 38,000. Updated 09/15/11 updated 2/23/12

- Los Angeles , CA, USA

problem #1

May 082010

E350

  • 46,000 miles
My husband was driving when he smelled something burning and then felt something burning, he pulled over and jumped out to check and found the seat warmer had malfunctioned and burned through the seat, his shirt and had slightly burned him.

- Yucaipa, CA, USA