10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
18,650 miles
Total Complaints:
1 complaints

Most common solutions:

  1. replace brake pads, rotors (1 reports)
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problem #1

Aug 142017

E63 S AMG 5.5L V8

  • Automatic transmission
  • 18,641 miles

faulty brake pad wear sensor After years of hardwork i finally managed to afford a pre-owned 2014 Mercedes-Benz E63 s amg. I bought the vehicle as a private sale with the balance of a 6 year premium drive motor plan. When pickng up the vehicle i noticed the the brake had a "grinding" sound.... however because it is a high end vehicle, i would assume the "brake wear" light would have came on if it was really bad. I drove the car from jhb to Durban and still no "brake wear light". I continued to drive the car for 2 days. On the 3rd Day a "brake wear" light eventually came on and i IMMEDIATELY called Mercedes-Benz Umhlanga to book vehicle in as brakes are covered by Plan. With the brake wear light on i did almost 200km driving car carefully. I was 100km from home when light  came on and 65km from home to dealership . When i took the car to Mercedes-Benz Umhlanga i was told that i will have to pay for brake pads because the previous owner did brakes at 20000km and i did not fall into the "Cover" period (even thou i had  440kw heavy car with brake assist) a apparently my brake pads were not supposed to be replaced after 10000km.  After an hour i receive a call from Mercedes-Benz Umhlanga telling me that i have to replace the brake discs as well as this was damaged  due to metal to metal contact... the total cost R40560!!!... i asked Mercedes-Benz Umhlanga how can i be liable to pay for brake disks when i am sure the brake pads that need replacing has a faulty "wear" sensor that came on too late!!!. After a whole lot of arguing i am forced to Pay R40560 as i need my car.

I am confident that Mercedes-Benz fitted a defective brake pad intially when the previous owner serviced the car... because of this i was not warned early enough and because of this the brake disks were damaged.

I am a small fly compared to Mercedes-Benz benz, i will never win with them, even thou i am considering legal action, what i can do is a educate the consumer... by getting as much of my message out there as i can. Mercedes-Benz does not care about you after you buy a car, they offer you all theese benefits and plans to sell you their cars, but please look at the parameters of theese plans, it just dont make sense. Logically, how can a high performance vehicle such as an E63 s amg have the same "acceptable" brake wear as othet vehicles they sell?, please take into consideration the Brake assist Feature with apply extra pressure before every stop... also why should  i pay for brake discs when Mercedes-Benz brake wear sensor comes on so late.... i own 2 other Benz, and i can honestly say that when my brake wear sensor comes on, i can still do ALOT of kms before my brake discs need changing!!!!

So honestly take it from Me, Mercedes-Benz makes beautiful cars... however the after sales is pathetic and you as a consumer will get screwed in the end.

I am not a BmW fan, but honestly my next car will be a Bmw ONLY Based on the fact that my money is well spent

- Dhesigan N., Phoenix, South Africa