7.6

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
6,468 miles

About These NHTSA Complaints:

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problem #4

Jan 182018

GLE350

  • 10,000 miles
The contact owns a 2017 Mercedes-Benz Gle350. While driving at night, the headlamps failed to project far enough ahead to safely drive the vehicle. The contact called centennial imports Mercedes-Benz at 866-966-1094 and was informed that there were no recalls. The vehicle was not repaired. The contact attempted to contact the manufacturer, but they were closed. The approximate failure mileage was 10,000.

- Pensacola, FL, USA

problem #3

Dec 072017

GLE350

  • 12,671 miles
The contact owns a 2017 Mercedes-Benz Gle350. While driving at night, the exterior headlamps insufficiently illuminated the driver's line of sight on the road. The dealer was not contacted. The manufacturer stated that there were no recalls on the vehicle and no way to modify the positioning of the lights. The failure mileage was approximately 12,671.

- Union, NJ, USA

problem #2

Apr 132017

GLE350

  • miles
The low beam halogen headlights on this vehicle are insufficient for nighttime driving. They barely light up roadways.the visibility is so poor, that while driving on a highway, particularly during the rain, you must follow a vehicle in front of you to see the road.. making it so dangerous, with great possibility of causing a major accident. It is very hard to judge road patterns when you are on unfamiliar roads because you cannot see curves, curbs, traffic signs, or pedestrians clearly. It appears that these lights just barely pass federal and state laws. Most of the time you cannot tell if they are turned on. I have to try and avoid nighttime driving in fear of hurting someone and causing a major accident. This requires a major investigation before someone gets fatally injured.

- Port Washington, NY, USA

problem #1

Mar 132017

GLE350

  • 3,200 miles
Just bought a new 2017 gle with active led and adaptive high beam assist. Discovered a safety issue where the driver-side headlight will go into high beam when it should be in low beam, blinding oncoming traffic and cars in front. Because the lights are so bright, it's a huge safety concern. Note that it's not known to the driver, only those cars in front or oncoming that's it's happening, which may be why more complaints haven't been filed. Mercedes Benz, richmond va tested other new gle's with similar lighting on their lot and all are having the same issue. They think it's an issue and tried to repair it. The repairs they tried did not work. A complaint was files with Mercedes Benz usa, who recognized it as the first time they heard of this issue. It was elevated to the higher ups and engineering team. Upon further review they came back and said this was normal operation of the adaptive system and that they were not going to do anything further. I find this to be unacceptable as it's a safety issue for other drivers. I have a video I can share that shows what's happening but an unable to upload it in the documentation section below. Please let me know how I can share this video.

- Richmond, VA, USA