My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has prepared an estimate for $25,487. My vehicle has been in the body shop since the day of the accident. On 1/27/23, the estimate was prepared. I have to approve it and they will start the work anytime this week. This high repair cost is an indicator of a major collision. In such a major collision, I'd expect - Airbags should have deployed. The Camry's airbag did deploy, so should have ours. My wife suffered a strong whiplash. She has severe neck, shoulder, elbow pain and headaches. She is scheduled to undergo physical therapy. If the airbags deployed, these injuries could have been avoided. - The Active Brake Assist system should have been activated during the rear end collision. It should have detected and avoided the collision. However, it failed to deploy too. Few times when I back up, this safety feature has been very useful. It will identify moving objects like pedestrians, vehicle crossing and automatically apply the brakes and prevent potential collision. However, when we needed it most, it failed to save us. The automatic braking didn't happen. There were no visual or acoustic warnings prior to the collision. One of the main reasons I bought GLE350 was for this safety feature. I am so disappointed by this catastrophic failure and questioning whether I should drive this Mercedes anymore. Because of these safety failures, I really worry about driving this vehicle and bringing to NHTSA's attention. Please investigate this safety failure. Year: 2020 Make: Mercedes Benz Model: GLE350W4 Mileage: 30K miles approximately

- Milpitas, CA, USA

1. Took the vehicle for leather cracking on both driver and passenger seats, MB of Bloomfield reached out to MB hotline in US and Germany, after week of trying to install the passenger seat new sensing sensor, kept getting failure message. They released the vehicle to me without tell me that the passenger air bag not functioning. they made me drive the vehicle for a week w/o air bag functioning. I found out where every time I start the engine kept getting msg of inoperative air bag. called the dealer and was told keep driving the vehicle and bring it back when part become available, which took over a week 2. Picked up a vehicle after a repair, while I am driving the whole over head console fall off and almost ran into vehicle in front of me, called the dealer and they found out they missed a bin. Over head console is loose and one day it is going to fall again, it is a poor design

- West Bloomfield , MI, USA