My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (reprogramming the PSCM and Instrument Cluster module). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced (which was the most expensive of the three possible recall fixes). They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.
My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (reprogramming the PSCM and Instrument Cluster module). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced (which was the most expensive of the three possible recall fixes). They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.
- Lisa M., Racine, US