10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
46,775 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

May 222018

Milan

  • miles
1. The Airbag light on the driver side is on 2. The vehicle under is extensively rusty 3. Braking is very slow

- Swedesboro, NJ, USA

problem #13

Jan 172019

Milan

  • 130,000 miles
My car did not stop when brake was applied resulting in a crash into the car that was in front of me. Both cars were getting ready to enter the main road from a side street. I was starting to proceed and we had to stop and wait for oncoming traffic when I hit my brakes it did not stop before I hit the car. Recall # 19S54

- Hendersonville, TN, USA

problem #12

Jun 252019

Milan

  • 28,900 miles
Operator door handle broken pawl spring tab, door may open while driving

- Osprey, FL, USA

problem #11

Oct 012016

Milan

  • miles
"door handles" - arrived at work and when I pulled on driver's side door handle to exit car, there was a loud click sound and handle wouldn't work.. felt loose. I had to turn the car back on, roll the window down, stick my hand out the window to pull on the exterior door handle to open the door. It's been like this since October and difficult to deal with in this brutal Wisconsin winter. Ford should pay for repair since the many reports about this situation makes it a defect on Ford cars, which is also a glaring safety issue if it hampers exiting vehicle in an emergency. I am a senior citizen on limited income and can't afford to pay for repairing these defects. This is an every day occurrence. Please help.

- Waupaca, WI, USA

problem #10

Jul 202016

Milan

  • 70,000 miles
"takata recall" - received recall notice dated July 2016... but it stated that a 2nd notice/letter will be sent when parts become available and then can contact a dealer for repair... meanwhile, now whenever I turn the car on, the airbag light comes on that I have to turn the ignition off and on again, hoping the airbag light doesn't show... and the fear that this airbag will explode and can actually kill you is so stressful.. please please expedite these airbag replacement/repairs so they can be done sooner. It is now January 2017 and this is a daily occurrence.

- Waupaca, WI, USA

problem #9

Mar 032014

Milan

  • miles
The drives inside door handle broke, it will no longer open the door. I have to keep the car running, roll the window down, stick my hand out the window to open the door, from the outside then keep the door open before I can remove the key.

- Forestville, MD, USA

problem #8

Dec 132010

Milan 4-cyl

  • 82,000 miles
Driver's side door handle broke in the process I dislocated my finger. Door will not lock from inside or outside. Only way out is to either open the window (which is nearly impossible in Michigan winters) or pull the lock open further at the same time that I pull the door handle. I have broken countless fingernails on my left hand because of this. The door pieces are so flimsy, you can tell that they are made out of very, very cheap plastic. Recall? not only is this a nuisance, but it is a very high security issue if needing to get out of the car in a hurry.

- Haslett, MI, USA

problem #7

Sep 012011

Milan 6-cyl

  • 50,000 miles
Pulled into a parking lot with my son in the front passenger seat. Shut off the engine and attempted to pull the driver door handle to exit the vehicle. It (the handle) broke in half and was unable to exit the vehicle quickly or safely. I began to panic as I felt trapped. So I rolled down the power window for air and to calm down. Before I was able to think clearly and try opening the door with the exterior handle from the inside, I exited the vehicle through the driver window. This is clearly a safety issue as the handles are a chronic problem on all 4 interior doors. Someone will need to exit their vehicle quickly. If this happens they are slowed down if not trapped inside. How many complaints will it take to make this a recall issue? Ford has made no effort to correct this problem and re installs the same defective door handles at the dealers. This shows a lack of due diligence on Ford Motor Companies part. Many Ford Fusion & Mercury Milan owners have had the same problem happen on the replacement handles also.

- Crawfordsville, IN, USA

problem #6

Oct 082012

Milan

  • 62,000 miles
My driver's side inside door handle broke. I was trying to get out of the car after parking it but couldn't. I had to roll down the window and open the door using the outside door handle. This is a real safety problem and since this isn't an isolated event, (notice the number of complaints and the number of multiple repairs/replacements) Ford should replace them or upgrade them to something more reliable. At some point someone will be injured or worse because they weren't able to exit their car quickly.

- Wayne, MI, USA

problem #5

Jul 232012

Milan 4-cyl

  • 94,944 miles
I have a 2006 Mercury Milan and I have had to replace the driver's door handle twice. Once was under warranty due to the "chrome" peeling off. The second time it was replaced the door handle broke and I ended up paying $54 for a new plastic handle. I have also had the passenger side door handle to break in the same spot and had to replace it and that cost me $35 at the time due to me working for a local Ford company. I strongly feel that this is a safety hazard because if the vehicle caught on fire or you had an accident and the handle happens to break at the same time you would have to roll the window down to open the handle from the outside or crawl to the passenger side to get out. Anyone of larger size would have trouble crawling to the passenger side to get out of the vehicle. I also feel that Ford should have to recall these handles and put something with higher quality in that will not break. I personally foresee this being a lawsuit waiting to happen.

- Bogue Chitto, MS, USA

problem #4

Jan 052010

Milan

  • miles
My passenger back door handle broke off. It is very seldom that anyone rides in my back seat. I am single and have no children so the handle should not have broken.

- Waldorf, MD, USA

problem #3

Jan 242012

Milan

  • 85,000 miles
The contact owns a 2006 Mercury Milan. The contact stated that the front driver and passenger doors could not be locked. The locks were able to be engaged but would unlock immediately and independently. The vehicle was not inspected or repaired. The failure mileage and the current mileage was 85,000.

- Bloomington, MN, USA

problem #2

Oct 072011

Milan

  • miles
Door handle on rear passenger side broken off at 40K, son unable to exit the vehicle.

- Plano, TX, USA

problem #1

Feb 012010

Milan

  • 52,000 miles
The contact owns a 2006 Mercury Milan. The door handle on the rear driver side was cracked. The contact was unable to unlock the driver's door from inside the vehicle; she had to roll the windows to unlock the door. The contact called an authorized dealer who stated that they would needed to diagnose the failure. She also called the manufacturer but was told that because the vehicle had no open recalls, they could offer no assistance. The vehicle had not been repaired at the time of the complaint. The failure mileage was approximately 52,000. The current mileage was approximately 53,000.

- Lancaster, PA, USA