really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
42,083 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Dec 142010


  • 155,000 miles
Hit the remote control button to open the rear hatch for the 2002 Mercury Mountaineer. The rear hatch opened only halfway automatically, as it is suppose to open further I pushed it up, without unusual force and the entire rear window shattered, and the encasement that held it hit me in the head rather hard. It is now without a window. This is the second window replacement. The first rear window was replaced in 2004 when, during a cold snap here in NY it spidered into a crack but did not shatter. When my husband took it to the dealer as it was still under warranty they argued at first, but then the phone started to ring and they decided it was an ongoing problem and design "flaw".

- Walden, NY, USA

problem #8

Oct 202006


  • miles
Under back glass of Mercury Mountaineer there is a strip all the way across the back that is cracked in 2 I have notice every Mountaineer I have seen old and new all are doing the same its like all the ones on the road to day are like that and it could break all the way off and hit a car and it has sharp edges and dealers want to munch to fix it well I thank if all Mountaineer are like this it should be recalled U can drive down the road and look at them all they are like that so thank you for your time.

- Bartow, FL, USA

problem #7

Feb 152009


  • 52,000 miles
Rear panel under window has recently cracked, there are now 2 vertical cracks running down the back of the vehicle. Also, hitch to rear door doesn't stay up. This vehicle has also had a new engine put it and injectors have popped out on more than one occasion. This is the most expensive vehicle I have ever purchased and it has given me more problems than I could ever expect in a vehicle. Ford needs to compensate for this vehicle. We have owned several Ford's and have never seen anything like this. It is a true lemon>>>>

- Albuquerque, NM, USA

problem #6

Mar 012005

Mountaineer 6-cyl

  • Automatic transmission
  • 46,851 miles
2002 Mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. The lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.

- Silverdale, WA, USA

problem #5

Sep 142004

Mountaineer 6-cyl

  • Automatic transmission
  • 36,000 miles
The caller said vehicle stalled without warning several times. She stated that it did start back up. She took the vehicle to the dealer three times. Dealer said they fixed it each time. She sent manufacturer a letter on the problem and other problems. Also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. Dealer will not do anything else to help her with the ignition switch. The day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear.

- Crossett, AR, USA

problem #4

Jun 302005

Mountaineer 4-cyl

  • Automatic transmission
  • 49,903 miles
The driver's side of the dashboard was peeling. The vehice had less than 50,000 miles. The consumer contacted the the dealer and they told the consumer he would have to pay for the repairs.

- Lincoln, NE, USA

problem #3

Jun 292004

Mountaineer 6-cyl

  • Automatic transmission
  • 38,900 miles
I purchased my 2002 Mountaineer on June 20, 2004. When I am driving and hit the speed of 75 mph I hear a loud whistling sound and the only way to get rid of the noise is to reduce my speed to under 75 mph. I have spoken with another person who owns the same SUV and he has the same problem only on a larger scale. He has had the weather stripping replaced twice and still the noise remains. I will be taking it in soon to have it checked over since I am also having another problem when I stop and apply the brakes (loud squeaking noise).

- Sylmar, CA, USA

problem #2

Nov 202001


  • 90 miles
From the time the consumer purchased the vehicle there have been problems with it. The transmission in the vehicle made a loud clunking sound. The dealer replaced the transmission once but the consumer continued to experience problems. The head liner on the ceiling fell down.

- Dover, DE, USA

problem #1

Nov 012001


  • Automatic transmission
  • miles
Three sets of Goodyear, Eagle ls tires, size P24570R16 (no dot # mentioned) with less than one hundred miles had to be replaced because knots were found on sidewall and tread. Dealer has been contacted. Engine light illuminated due to faulty dpfe sensor; air bag light on, air bag module replaced; loose rear center console; vibration and popping noise over bumps, replaced and balanced all four tires, replaced stabilizer bar links, rims were out of round; scrunching noise while turning, rack and pinion replaced; experiencing whistling noise; hard jerk and popping noise when shifting, gear selector slippage; A/C vent squeaking, A/C vent readjusted.

- Deltli, LA, USA