10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 64,900 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2002 Mercury Mountaineer V8 AWD 4.6 transmission failure. Vehicle had under 60,000 miles, but had surpassed extended warranty time frame. Reverse vehicle would not move. Shifted very hard through gears. Sometimes tacking at 3000 RPM. Took to a transmission specialist. Repaired at a cost of $2600. Have since returned vehicle to same place for same issues plus transmission overheat light and leaking transmission fluid. Seat belts locked down for no reason. Would not retract. Called dealer, could not do anything because I was over restraint warranty by 3000 miles. Have replaced all 4 seat belt restraints. Front air bag light stays on or blinks, or is off. Called dealer, stated repair would not be covered due to mileage. I purchased this vehicle brand new June 2002. Today it has 65,00 miles on it. Is driven primarily on the highway for vacations. Have had several small repairs that were covered under extended warranty. I am very disappointed in the performance of this vehicles drive train and safety restraint system to include seat belts and air bag issues. With as many complaints I see on line about the transmission and front air bag issues, seems to me something should be done to help those of us that purchased in good faith what should have been a great vehicle. I have been a Ford/ Mercury owner since 1971. This is the first vehicle I have had that had major issues.
- Muncie, IN, USA
The contact owns a 2002 Mercury Mountaineer. While driving 10 mph, the front end of the contact's vehicle was struck by another vehicle traveling 70 mph. None of the air bags deployed. The vehicle has not been diagnosed by the dealer. The contact did not notice any differences beforehand. A police report and pictures are available. The current and failure mileages were 101,200.
- Lafayette, AL, USA
Passenger air bag warning light activated / will not go out. / this a safety issue which chronic on this make and model year / should not be subject to normal warranty terms / should be repaired by Mercury and not the owner / costly repair / normal driving and wear / this issue has not been corrected on my vehicle needs repair.
- Country Club Hills, IL, USA
The contact owns a 2002 Mercury Mountaineer. While driving between 10-20 mph, the contact swerved to avoid a dog in the road. The vehicle accelerated down an incline into some small trees. The contact sustained injuries to her back and struck her mouth against the steering wheel. The vehicle was destroyed and none of the air bags deployed. A police report was filed. The VIN was unknown. The current and failure mileages were 62,000.
- Dover, DE, USA
The contact's vehicle was involved in a head on collision with a tree while driving at 45 mph. Upon impact, the front air bags did not deploy. There was one injury reported. The insurance company was notified and a report was taken. The manufacturer was contacted. They requested that the vehicle be delivered to them for analysis. The insurance company had already taken the vehicle. A police report was taken. Updated 12/19/05.
- Columbia, MS, USA
While coming out of driveway at a very low speed air bags deployed hitting the consumer. Contacted dealer, and dealer was not willing to do anything.
- Los Angeles, CA, USA
While traveling in inclement weather there was a water pot hole in street. Another vehicle made a sudden stop and consumers son hit vehicle from behind. Upon impact, dual airbags did not go off.consumers son hydroplaned hitting other vehicle head on then over to the right left side.
- Irvington, NY, USA
- Stockbridge, GA, USA