Been driving Nissan Maxima's since 1985. Sometimes owned two at same time. Our 2008 is the end of the line. Nothing major but despite regular dealer maintenance (Royal Palm Beach) a continuing run of small bumps adds up to poor dealer service and poor Nissan performance. The battery went at 11,000 miles (two years) with no replacement allowance adjustment. On-going complaint about poor ride and tires losing air are in their records and at 17, 000 miles (30 months) two front tires replaced at full cost. Leather seats stained by unknown agent - no kids ride in this car - and not able to clean them. Even our key fobs needed to have the batteries replaced. The "check engine soon" light constantly goes on because of an emission failure - part replaced twice so far. Complaints to the dealer are useless, "original equipment not made to last"; meaning I need to spend big bucks to keep my car going. And a letter to the General Manager came back as "refused, party unknown" even though the address and name were correct. Nissan does not think I have a quality issue and our dealer does not think hitting us up for full price replacement and loss of confidence in the product is any concern of theirs. I do not expect to be buying a Nissan or any other brand from this dealer. My final communication with both Nissan and the dealer, Royal Palm was: "To quote the traditional car salesman's line, what can or will you do to earn my business?" Response, NOT A WORD!
Been driving Nissan Maxima's since 1985. Sometimes owned two at same time. Our 2008 is the end of the line. Nothing major but despite regular dealer maintenance (Royal Palm Beach) a continuing run of small bumps adds up to poor dealer service and poor Nissan performance. The battery went at 11,000 miles (two years) with no replacement allowance adjustment. On-going complaint about poor ride and tires losing air are in their records and at 17, 000 miles (30 months) two front tires replaced at full cost. Leather seats stained by unknown agent - no kids ride in this car - and not able to clean them. Even our key fobs needed to have the batteries replaced. The "check engine soon" light constantly goes on because of an emission failure - part replaced twice so far. Complaints to the dealer are useless, "original equipment not made to last"; meaning I need to spend big bucks to keep my car going. And a letter to the General Manager came back as "refused, party unknown" even though the address and name were correct. Nissan does not think I have a quality issue and our dealer does not think hitting us up for full price replacement and loss of confidence in the product is any concern of theirs. I do not expect to be buying a Nissan or any other brand from this dealer. My final communication with both Nissan and the dealer, Royal Palm was: "To quote the traditional car salesman's line, what can or will you do to earn my business?" Response, NOT A WORD!
- former nissan fan, Boynton Beach, FL, US