Both fobs (car keys) went bad on my 2009 Nissan Murano, unable to lock and open doors using the fob. I had to remove the key from the fob to unlock the doors. At night this was a safety issue as I had to struggle to take the key out of the case in the dark. Replaced batteries in the fob and did not resolve the issue. On January 22, 2014 I mailed a letter to Nissan of America asking for reimbursement of the new fob I had to purchase. Nissan was unable to offer financial assistance with the replacement of the fob as the vehicle being outside of the new vehicle limited warranty. As I expressed my concern to Nissan that a car key should never have to be replaced. These fobs are manufacturing defects I understand replacing a battery but not the entire fob. The cost of one fob was $239.61.

- Van Buren, OH, USA

The keyless remote appears to lock the doors and set the security system. The door handle was pulled allowing entry into the car while it was thought to be locked. The alarm sounds but the car can be accessed when it appears and sounds as if it is properly locked. Only the drivers door locks. The door can be opened while in motion from the inside.

- Washington, PA, USA

On Tuesday, August 2, 2011, I was driving on a major expressway. While trying to exit from the expressway, the steering wheel on my 2009 Nissan Murano locked, making it impossible for me to turn it. I was almost hit by an 18-wheel semi-trailer truck. The incident resulted in black skid/tire marks on the side of the road by my car and the truck that was trying to avoid from hitting me. Nissan's contracted towing service had to tow my vehicle into Nissan's shop since the vehicle could not be driven safely after the incident. On August 3, the service advisor called to say that the problem with the steering wheel had been fixed. He indicated that the steering wheel would not turn because of a faulty serpentine belt. He said the serpentine belt was replaced, that they had test drove the vehicle before its release to me, and that the vehicle was now safe to drive. It should be noted that my Nissan had previously been in Nissan's shop barely a week before the August 2nd incident, on July 21st, for other defect issues which were covered by warranty. When the car was in the shop for the July repairs, the service representatives had indicated that they had done a full inspection of the vehicle. What is interesting to me is that during the full inspection, Nissan did not discover anything wrong with the serpentine belt then. If the belt were wearing away, Nissan should have been able to discover and disclose the wear and tear during the full inspection in late July. Even after the serpentine belt was replaced on August 3, 2011, the steering wheel is still difficult to steer. I'm not sure whether this is a manufacturing/design defect, but I think this should be looked into carefully since this is obviously a serious safety issue. If a driver is slowing down to get ready to turn but suddenly cannot turn because of a problem with the steering wheel, another vehicle traveling behind could easily hit the driver in front. This could result in a tragic accident.

- Richton Park, IL, USA

I recently had the opportunity to drive a 2009 Nissan Murano equipped with their "smart key". similarly, I also drove a 2007 Lexus gs with a "smart key". I have found that both vehicles can be shut off and exited with while it is inadvertently left in the "park" transmission position. Although a barely audible chime rings, a driver can exit the vehicle and if the vehicle is on an incline, it can roll freely!! I am astounded that there are no "neutral safety" controls on these new vehicles. Standard key ignitions prevent the driver from releasing the key in any position except "park"... not so with these new "smart key" cars! I foresee many accidents occurring unless some correction is made in this "option". I don't understand how a government vehicle safety check would overlook this flaw.

- Lake Ronkonkoma, NY, USA