7.3

pretty bad
Typical Repair Cost:
No data
Average Mileage:
1,700 miles
Total Complaints:
6 complaints

Most common solutions:

  1. not sure (6 reports)
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problem #6

Oct 192016

Murano Platinum V6

  • CVT transmission
  • 15 miles

As reported by other owners of a 2016 Murano, we have not been able to use the Bluetooth phone option without the speaker volume suddenly changing from very loud to barely audible. This is very distracting for the driver and makes the Bluetooth feature useless.

- Greg H., Hillsboro, OR, US

problem #5

Jan 102017

Murano SV V6

  • Automatic transmission
  • 5,000 miles

My Murano's Bluetooth fails to connect to my cell Phone about 15% of the time, this occurs most times after 2 or 3 hours into a trip and I make a pit stop. When I get back into the vehicle to continue my trip there is a good probability that the Bluetooth is not going to even search for my phone regardless of how many attempts I make. I always have to wait 30 t0 40 minutes later, stop the car, shut the engine down and restart the car to have a chance of reestablishing a hands free connection. I carried my vehicle in for service July 21st and left it for 8 days only to be told that even though technicians were able to replicate my issues, Nissan USA refused to authorize a replacement unit, because they were aware of the problem and are working on a fix. I will reportedly be notified when a fix is found. Fat Chance!!!!

I wonder how many Muranos are being sold daily without the customer being informed oft the existing issue.

I feel as if I have been Hood winked. A new car that came with issues that Nissan refuses to repair. My problem has existed since January of this year, and I purchased the vehicle in November of 2016.

- Chuck B., North Little Rock, US

problem #4

Jul 012016

Murano Platinum V6

  • CVT transmission
  • 300 miles

when talking on the phone..Bluetooth...the sound suddenly becomes so loud my ear canal feels like it is shattered..then the sound may soften to inaudible...

Update from Jul 27, 2016: the dealership informed me they could not find the problem, however I found this info from your site that another person was having the same problem with muting and extreme loudness of the bluetooth phone system.

- James O., Newton, NC, US

problem #3

Nov 022016

Murano SV

  • CVT transmission
  • 311 miles

When I tried to use my phone on Audio system via Bluetooth. in some cases, it didn't connect. Sometimes, there are lots of noises and some times the system freezes, specifically when you are using Navigation or listening a music via USB flash drive.

I have checked different USB flash drives and different phones. the problem now exist even after I went to Nissan Service center. I was told that the problem is for USB flash drive. But I have tried more than 10 USB flash drives.

- Abolfazl D., North York, ON, Canada

problem #2

Aug 292016

Murano Platinum V6

  • Automatic transmission
  • 700 miles

Bluetooth connects fine with my Samsung S7 phone. Incoming calls and voices are extremely loud regardless of settings. Then it adjusts to very low incoming voice, to the point that you can't hear incoming caller. I own a '15 Rogue with same phone and no issues whatsoever. Service tech admits other 2016 Muranos are having same issue. States Nissan is working on software fix????????????

- billyb1633, Toms River, NJ, US

problem #1

Feb 292016

Murano Platinum 3.6L

  • Automatic transmission
  • 3,800 miles

I purchased my new Murano on 2-29-16 and my salesman assisted me with syncing my phone with my new vehicle. Immediately after driving off the lot the day I purchased the vehicle I called my husband to test my hands free blue tooth phone device and the sound went from "Mute" to "Extremely Loud" and I was not able to control the volume with the volume knob. I took the vehicle back to the dealership the next day and they had 2 sets of Engineers come from Nissan to evaluate the issue. I was told they would look into the issue and would get back to me with a fix. After numerous calls to the dealership I called Nissan Cooperate and was advised that they did not have a fix at this time for this issue. I asked if the car qualified for "Lemon Law" and I was informed it did not. How can a dealership sale a vehicle when all of the features do no work and the manufacture and can't find a fix for it????? The General Manager at the dealership did contact me and stated that he was going to evaluate the situation further and if they could find that the issue did not happen on the other Muranos they would order me a new Murano and swap out with me. The General Manager contacted me a month later to tell me that ALL Nissan Muranos on his lot were also encountering the same problem. I am dumbfounded how Nissan can get away with this problem with out offering a fix. Now I am stuck with a new car in which all of the features on it does not work as they are supposed to. I am in the process of filing a complaint with the BBB.

- vowens, Dickosn, TN, US