4.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,100 miles

About These NHTSA Complaints:

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problem #14

Aug 252020

Murano

  • 31,000 miles
When driving on the highway with the cruise control on, the icc system will beep, flash a warning message and turn the cruise control off automatically. The warning message says, "front radar unavailable due to obstruction.' Then, the cruise control and front radar are no longer available to use until the system re-sets itself or the car is turned off. It happened multiple times in one trip.

- Mount Pleasant, SC, USA

problem #13

Jun 132020

Murano 6-cyl

  • 10,003 miles
The forward emergency braking system light will randomly come on both when the cruise control is on or not in use. If the cruise is on, the car will automatically slow. The Feb light then disables the cruise control. Vehicle is in motion at any speed.

- Centralia, IL, USA

problem #12

May 012019

Murano 6-cyl

  • miles
Radar collision detection issues. Ever since I bought this car in 2017, we've been receiving periodic warnings "front radar unavailable due to obstruction" and it seems like the issue is getting worse. On a 2 hour drive on the interstate this past weekend, we would see the message over 10 times and this causes the cruise control to stop. This seems to most often occur if there is a vehicle in front of us that changes lanes. This issue also occurs driving around town, it's not only on the highway. This is really impacting our safety because the warning message scares whoever is driving that something is wrong. I have told Nissan of this issue as early as summer 2019 and they made adjustments, but it isn't fixed. They are not willing to cover this under warranty. Please help. I don't know what to put in the 'when did this happen' field because this has been an ongoing issue.

- Raleigh, NC, USA

problem #11

Jan 012018

Murano

  • 30,000 miles
My car has a front emergency braking system. This system is located at the front of the car, in lower grille. The sensor detects when a vehicle in front of you has stopped. As you get closer to the vehicle, if you do not stop, the car will sound a 3-beep alert notifying you to stop. If you still do not stop, the car will apply the brakes and force the car to stop to prevent an accident., I was driving home, when the 3-beep alert sounded, and the dashboard display started flashing red and white lights. A message on the display stated that a crash was imminent. Then the brakes engaged suddenly, and the car almost came to a complete stop in the middle of the street. The brakes engaged so hard and so quickly, that it threw me forward in the seat. At the time, there was no car in front of me coming to a sudden stop and no crash was imminent. Nissan is aware of this issue, and there are class action lawsuits, but Nissan won't issue a recall. I've taken my car to a Nissan dealerships and they won't replace the sensor. The dealer told me my sensor bracket was slightly bent, but the vehile was bought new and never in an accedent I asked if the braket was installed form the factory slightly bent they said it could of been" this doesn't explain what happened. According to the owner's manual, if the sensor bracket was bent it should never of worked from the start??", if this were the case, there will be a message on the dashboard display indicating the sensor is obstructed or not funtioning, and the front braking system will turn off. This was the 3rd time it has happened. I decided to get another unbiased opinion from a non Nissan dealer repair shop. They ordered a bracket from Nissan and showed me that it was not bent that Nissan has an issue with the crash sensor and is looking for any way to deny the repair. The shop owner told me to call nssan and have a rep comeout

- Prospect, KY, USA

problem #10

Sep 172019

Murano 6-cyl

  • Automatic transmission
  • 75,300 miles
The contact owns a 2017 Nissan Murano. While driving 75 mph, there was an abnormal grinding noise and the cruise control warning indicator illuminated. The vehicle was taken to orr Nissan of wichita (10625 E kellogg dr, wichita, ks 67207, (316) 681-6900) where it was diagnosed that the distance monitoring system for the cruise control needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and provided case number: [xxx]. the contact was advised to file a complaint with NHTSA. The failure mileage was approximately 75,300. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')

- South Haven, KS, USA

problem #9

Jul 312017

Murano 6-cyl

  • 58,000 miles
The contact owns a 2017 Nissan Murano. While the vehicle was accelerating, the wheels spun a little and the electronic stability control malfunctioned. The failure caused the vehicle to not accelerate for an extended period of time. The contact mentioned that the brake pedal needed to be depressed in order for the vehicle to operate. The vehicle was taken to dave smith Nissan (6901 E sprague ave, spokane valley, wa 99212, (509) 309-8911) where they informed the contact that the vehicle was designed to operate in that manner. The vehicle was not repaired. The manufacturer was made aware of the failure and provide case number: 37021429. The approximate failure mileage was 58,000. Consumer stated stability control kills throttle for too long.

- Mica, WA, USA

problem #8

Aug 062019

Murano

  • 31,789 miles
My automatic braking system and cruise control disables itself. Component from Bosch. The flaw in the radar unit allows the sensor to frequently deactivate itself, disabling cruise control and emergency braking. When the sensor turns itself off, drivers are seeing a warning in the dash that says, 'front radar unavailable due to obstruction.' This happens multiple times in a given day.

- Fort Wayne, IN, USA

problem #7

Aug 012018

Murano

  • 37,000 miles
Intermittent 'front radar obstruction' warning light and immediate disabling of the predictive forward collision warning, forward emergency braking and cruise control systems. This is a safety issue, particularly for the rapid deceleration that can occur in heavy traffic when using cruise control.

- Pickerington, OH, USA

problem #6

Jan 102019

Murano

  • 20,000 miles
The cruise control system fails - it is turns off automatically. The error message on the dashboard display say's the front radar system stopped working. This happens arbitrarily and without prior warning regardless of day or night or weather conditions. The system will be operable again in 10 or 15 minutes. My car is still under warranty. I reported the problem to Nissan. They said it is a known problem and they are researching the cause. However Nissan didn't alert me to the problem. I have no evidence Nissan is really working on a solution. This is a safety issue because when the radar system stops the cruise control system shuts down and the car begins to decellerate. Under certain conditions this may startle or confuse the driver and lead to panic or abrupt manuvers.

- Elgin, IL, USA

problem #5

Sep 172018

Murano

  • 20,000 miles
C/S forward collision warning keeps periodically coming on with no obstruction in front of vehicle. When warning occurs it shuts of the cursie control. Very dangerous when driving down the highway.

- Fairfield, TX, USA

problem #4

Jun 012018

Murano

  • miles
C/S forward collision warning keeps periodically coming on with no obstruction in front of vehicle. First reported June 2018, replaced failed again, curating under engineering review, at this time when it alarms all time, also curse control does not work, and side alarm off and on. When in motion, we have insurance discount for the collision warning system that is not working.

- Sulphur, LA, USA

problem #3

Sep 222018

Murano

  • 10,000 miles
Continually getting error message saying "unavailable front radar obstruction". took to dealer and they said it was fine after clearing the code. Drove away from dealer and it did it again. Took it back and they now say Nissan is "engineering" the problem and don't recommend a fix. Took it on the highway and was passing another vehicle at 75mph when it went off and it disabled my cruise control. That was quite startling and is potentially dangerous. Called Nissan corporate office and filed a case. They don't seem to acknowledge the problem, yet I see others are having the same problem when I check forums on the internet.

- Edmond, OK, USA

problem #2

Jul 132018

Murano

  • 8,810 miles
My vehicle had a warning light come on stating "front collision avoidance unavailable". it would shut off the cruise control. Took it into the dealer. They said the vehicle operated as designed. Took it back in several weeks later demanding they fix the problem. Took a test drive with the technician. Problem did not reoccur. I got out. The technician started the car to pull it in the shop and the warning came on. They traced the problem to a sensor. The sensor is not available and is on backorder. In the mean time the cruise does not operate and the front collision avoidance does not work (waiting 5 weeks now). Cannot depend upon the collision avoidance even though they advertise it.

- Orland Park, IL, USA

problem #1

Aug 152018

Murano

  • 33,500 miles
The camera on the front of my vehicle had to be replaced because it was damaged by something off the road cracking the lenses and, as a result, causing my cruise control not to function properly as well. I could not use my driving safety controls that controlled distances between vehicles also. This was a poor design flaw and was not covered under my original warranty period of 3 year/36000 miles. We have had the issue(s) fixed but there is nothing to prevent it from happening again. We will probably not buy another Nissan product again even though this is our sixth consecutive purchase from Nissan.

- Canton, MS, USA