IN OCTOBER 2011 I PURCHASED A 2010 PONTIAC G6 FROM MONTROSE BUICK-GMC-CADILLAC OF HERMITAGE, PENNSYLVANIA. RECENTLY,MY INSTRUMENT PANEL INDICATED AN ISSUE WITH THE TRACTION ON THE VEHICLE. UPON CONSULTATION WITH THE SERVICE DEPARTMENT AT MONTROSE I WAS TOLD THAT THE LEFT FRONT CALIPER NEEDED TO BE REPLACED AND THAT THE RIGHT FRONT CALIPER WAS IN NEED OF LUBRICATION AND CLEANING. I WAS THEN TOLD BY THE ASSISTANT SERVICE MANAGER, MRS KAREN SHEPPARD, THAT I WAS RESPONSIBLE FOR THE COST OF THESE REPAIRS. UPON QUESTIONING HER REGARDING THE SAFETY INSPECTION CERTIFICATION AND THE TERMS OF THE LIMITED WARRANTY MRS SHEPPARD RATHER CURTLY STATED THAT SAFETY ISSUES REGARDING CALIPERS WERE NEITHER SPECIFICALLY NOR IMPLICITLY COVERED UNDER THESE TERMS.
UPON THE PURCHASE OF THE CAR I WAS TOLD THE VEHICLE COMPLETELY PASSED ALL SAFETY INSPECTIONS (AS NOTED ON THE WINDSHIELD OF THE CAR) AND THAT SAID INSPECTION WAS GOOD THROUGH OCTOBER OF 2012. IT IS HIGHLY UNLIKELY THAT THE CALIPERS ON THE FRONT OF THIS VEHICLE COULD GO FROM COMPLETELY SAFE AT THE TIME OF PURCHASE TO IN NEED OF REDRESS WITHIN FIVE MONTHS.
NO EFFORT WAS MADE BY THE SERVICE DEPARTMENT TO ADDRESS THESE ISSUES IN A PROFESSIONAL OR COURTEOUS MANNER. I COULDN'T HELP BUT WONDER IF THE CAVALIER TREATMENT I RECEIVED REFLECTED THE GENERAL CULTURE AT MONTROSE OR IF MY BEING A SENIOR CITIZEN WAS PART OF IT. IN ADDITION,THE SALESMAN I INITIALLY DEALT WITH WAS ABSENT. WHEN I INQUIRED AS TO HIS WHEREABOUTS I WAS GIVEN A CONSPICUOUSLY EVASIVE ANSWER. TO BE FRANK, I SEE IT AS A MORAL OUTRAGE AS IT CAME ACROSS AS THOUGH MY CASE WAS FODDER FOR PRICE GOUGING ON THE PART OF THE SERVICE DEPARTMENT AT MONTROSE.
THANK YOU IN ADVANCE FOR YOUR MOST SINCERE HANDLING OF THIS MATTER.
RESPECTFULLY, LANA MITCHELL WELLS
P.S. THE SERVICE DEPARTMENT AT MONTROSE GROUP SHOULD STRIVE TO HONOR WHATEVER IS ENUMERATED OR IMPLIED; PURSUANT TO WARRANTY AND/OR SAFETY ISSUES. IT SHOULD AT NO TIME BE SUGGESTED TO ANY CUSTOMER THAT ISSUES WHICH COULD POSSIBLY REQUIRE REDRESS IN THE SHORT TERM WILL LIKELY NOT BE ISSUES.
IN OCTOBER 2011 I PURCHASED A 2010 PONTIAC G6 FROM MONTROSE BUICK-GMC-CADILLAC OF HERMITAGE, PENNSYLVANIA. RECENTLY,MY INSTRUMENT PANEL INDICATED AN ISSUE WITH THE TRACTION ON THE VEHICLE. UPON CONSULTATION WITH THE SERVICE DEPARTMENT AT MONTROSE I WAS TOLD THAT THE LEFT FRONT CALIPER NEEDED TO BE REPLACED AND THAT THE RIGHT FRONT CALIPER WAS IN NEED OF LUBRICATION AND CLEANING. I WAS THEN TOLD BY THE ASSISTANT SERVICE MANAGER, MRS KAREN SHEPPARD, THAT I WAS RESPONSIBLE FOR THE COST OF THESE REPAIRS. UPON QUESTIONING HER REGARDING THE SAFETY INSPECTION CERTIFICATION AND THE TERMS OF THE LIMITED WARRANTY MRS SHEPPARD RATHER CURTLY STATED THAT SAFETY ISSUES REGARDING CALIPERS WERE NEITHER SPECIFICALLY NOR IMPLICITLY COVERED UNDER THESE TERMS.
UPON THE PURCHASE OF THE CAR I WAS TOLD THE VEHICLE COMPLETELY PASSED ALL SAFETY INSPECTIONS (AS NOTED ON THE WINDSHIELD OF THE CAR) AND THAT SAID INSPECTION WAS GOOD THROUGH OCTOBER OF 2012. IT IS HIGHLY UNLIKELY THAT THE CALIPERS ON THE FRONT OF THIS VEHICLE COULD GO FROM COMPLETELY SAFE AT THE TIME OF PURCHASE TO IN NEED OF REDRESS WITHIN FIVE MONTHS.
NO EFFORT WAS MADE BY THE SERVICE DEPARTMENT TO ADDRESS THESE ISSUES IN A PROFESSIONAL OR COURTEOUS MANNER. I COULDN'T HELP BUT WONDER IF THE CAVALIER TREATMENT I RECEIVED REFLECTED THE GENERAL CULTURE AT MONTROSE OR IF MY BEING A SENIOR CITIZEN WAS PART OF IT. IN ADDITION,THE SALESMAN I INITIALLY DEALT WITH WAS ABSENT. WHEN I INQUIRED AS TO HIS WHEREABOUTS I WAS GIVEN A CONSPICUOUSLY EVASIVE ANSWER. TO BE FRANK, I SEE IT AS A MORAL OUTRAGE AS IT CAME ACROSS AS THOUGH MY CASE WAS FODDER FOR PRICE GOUGING ON THE PART OF THE SERVICE DEPARTMENT AT MONTROSE.
THANK YOU IN ADVANCE FOR YOUR MOST SINCERE HANDLING OF THIS MATTER.
RESPECTFULLY, LANA MITCHELL WELLS
P.S. THE SERVICE DEPARTMENT AT MONTROSE GROUP SHOULD STRIVE TO HONOR WHATEVER IS ENUMERATED OR IMPLIED; PURSUANT TO WARRANTY AND/OR SAFETY ISSUES. IT SHOULD AT NO TIME BE SUGGESTED TO ANY CUSTOMER THAT ISSUES WHICH COULD POSSIBLY REQUIRE REDRESS IN THE SHORT TERM WILL LIKELY NOT BE ISSUES.
- lanawells, Youngstown, OH, US