definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,113 miles

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problem #2

Jun 182004

Grand Am 4-cyl

  • Automatic transmission
  • 52,726 miles
My daughter was driving on interstate 81 at 70 mph when the motor shut off. She was almost rear ended by tractor trailer while trying to get off of the road. She had no engine or power steering to assist her in getting off road. My daughter very distraught over the incident and could have been killed. Wrecker took car to Pontiac dealer who discovered that the fuel tank was dry while the gauge on the console showed over a quarter of tank. At time of arrival to the repair shop the dealer told me about that it possibly was a fuel sensor problem. Pontiac service bulletin # 01-06-04-008D notes problem with fuel sensor. Fuel pump also burned up on car at time of the bad reading on the gauge. Fuel sensor was replaced by Pontiac but I had to pay for the fuel pump at cost of $518.34. I should not have to pay for the fuel pump as their known problem with the fuel sensor caused the fuel pump to fail. More importantly in my opinion this bulletin on the fuel sensor should be a recall since the failure of the fuel sensor put my daughters life in jeopardy. This is a serious safety issue that Pontiac is taking lightly. I called them to complain and they offered me a " complementary oil change" "?". I told them that I was not satisfied with that answer and they came back to me the 2nd time and said to hold my receipts in case of future recall and then I could get reimbursed. My question to them is how they can recall or reimburse me if my daughter had died in this incident. They came back to me a third time and offered me a $1500 loyal buyer coupon to be used on my next General Motors purchase. I told them to keep it as there would not be any more GM purchases by my family. I will not support a company that knowingly puts my family in danger in order to save a dollar. This bulletin # 01-06-04-008D should be a recall as it has potential to create serious injury or death to the passengers in this type of vehicle--- 2002 Pontiac Grand Am.

- Floyd, VA, USA

problem #1

Apr 232004

Grand Am

  • 27,500 miles
Fuel gauge would read full, yet gas tank was half empty. Dealership was notified, but did not resolve the problem.

- Erie, PA, USA