10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
2,523 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #7

Feb 072019

1500

  • 5,500 miles
Contacted dealership at (787) 805-3000 to verify recall I had heard where my veh could be affected. They gave me appointment but said have no parts available. But if it could be serious in nature (reference recall 4) why are we not even told, to be safe with ourselve, family and general public, that we should not drive unit. Issue with ground could affected sterring capabilities and may even cause an accident and/or crash. Why not be more proactive for the safety of all people affected and general public. For two different ocassions while driving in traffic, out of the blue, my hazard lights turn on and I cant disable them. I've told this to dealer and seems its not a mayor issue. Even have suggected to continue driving without concern, really! I believe it's irresponsable to have that posture as a customer service representative. I am very happy with the Ram truck, excellent unit. But this attitude towards solving issues like the one already described tells much about their concern of the general public. Don't know if this will make any difference, but I hope someone can take my concern more seriously and probably save lives. Thanks for your attention to this matter.

- Mayaguez, PR, USA

problem #6

Jan 302019

1500

  • 400 miles
Currently live in wa state. At every fuel station-regular fuel that has an epa rubber boot as part of the filler nozzle will constantly lock, stick and remain in the capless fuel hole. Causing damage to my vehicle when attempting to "rip" it out or causing me to lose my balance because so much force is required to release it and then it just "pops" out. Stationary. At a gas station. I can't pick one date when this happens. It happens at every fill up so every 2 weeks.

- Puyallup, WA, USA

problem #5

Nov 262018

1500

  • 60 miles
I bought this new car in December 2018. The three days after, I realize the car was making deep loud humming/rumbling noise "zzzzzz" sound while I was driving at 10mph-40mph. It gets worst last night, the humming sound came every 15 seconds, and last about 5 second or longer. The sound was like the tires going to fell off the car/a jet left or a motorcycle passes by. I went to the dealer 5 times since this problem appears. They said they did everything they could, they gave me 2 reports, and they said they couldn't duplicate this problem, so they refuse to exchange or return this problem car. I felt very very unsafe to drive this car. The dealer told me "it is safe to drive because nothing shows on the panel, no warning light." But I think because of nothing shows on the panel is the scariest part. It is a new car. I was driving on the nice and flat road. I didn't turn the radio or ac on. I turn off the inside air circulation. I closed all the windows without a gap. Everything was normal and it starts humming. I have drive truck/pk truck for 35 years, and it is the first time of my life herd a car making such a noise. A car is having a problem and shows any warning light, even a professional can't solve" what is the problem? is the tire going fell off when I'm driving? is the car going to constantly stop on the highway? is the break not going to do its work without a warning" I have so many questions, and who knows what the answer is. I'm so done with this car. I have a lot of videos recorded when the humming happens, but all of them are bigger than size 5mb. I wonder if there any other way to show the evidence. I can do email to the agent.

- Arcadia, CA, USA

problem #4

Dec 032018

1500

  • 500 miles
When starting the vehicle the uconnect system will either start or will go to reboot mode which will not display the rear back up camera screen and turn off the park sense braking assist features.

- Wichita Falls, TX, USA

problem #3

Oct 242018

1500

  • 245 miles
While driving sometimes there is a noise underneath by the steering suspension area. Feeling like if something loose. Most notable when hitting a hole, ditch or uneven road as wheel turns. Took vehicle to dealer even though they hear it also, all vehicles make the same noise.

- Bayamon, PR, USA

problem #2

Oct 202018

1500

  • 2,270 miles
While driving my work today I was taking a left turn and my power steering stopped working. My car had the power steering light pop up and also my screen in my gauge clustered said, "power steering unavailable service required." I literally almost crashed into a huge electrical pole. Due to my steering while becoming extremely stiff. My current milage is 2270.6 miles. About a minute later my power steering came back and my truck was fine. While parking my truck at work in the parking lot about 5 min. After the first failure my power steering failed again but came back within seconds. On the way home from work tonight my power steering failed and didn't come back for about 8mins/several miles. My power steering continues to fail then come back to normal then fail again. The vehicle was in motion and on a city street. This occurs randomly while turning and or going straight.

- Sturtevant, WI, USA

problem #1

Jun 202018

1500

  • 900 miles
A week after buying the car I noticed water under the carpet in the back seat area, I thought I spilled somthing so I just dried it and removed the carpet for 2 days...then suddenly few days later I feel like I can hear the outside street more then normal and also I could hear the back window shaking everytime the car is going over a hump. Then after few days on a very rainy day, I see water dripping from the top of my back window.now by looking at back window and toucjing it it feel loose !! so I dropped it on a day that the leak guy working at the local dealer just to tell me that its all fixed...when I told them you sure ?? my all window is loose then service oporation manager told me that the back window is difected and must be replaced. This was on July 26 2018....now its Sep.5 and im still dont have the car...ive been driving a loaner for all this time

- North Miami Beach, FL, USA