10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,313 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #26

Sep 012023

2500

  • miles
My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction. I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is -??-??unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.-??

- Carthage, NY, USA

problem #25

Mar 152023

2500

  • miles
2016 Ram 2500 ABS and HCU have caused problems while driving. My brakes are engaged and will sometimes bring the vehicle to a stop. While having problems with my brakes, I scheduled an appointment with my local Dodge/Ram service department. On the way to the service department March 2023, the brakes again started having problems and completely engaged on a busy bridge bringing the truck to an immediate stop. Not a fun moment. The closest tow truck was two hours away and after 40 minutes, I was able able to get the brakes dis-engaged and limped the truck to the service center. The service department had trouble replicating the issue because the computer reset after i drove the vehicle in. It wasn't till the third test drive the technician had the issue happen to him. I've read about numerous other similar issues with the same truck and braking system, and this could cause a serious incident where someone could get hurt. Even after getting a new ABS, I'm still having issues 6 months later with the brakes locking up. I took it to a new service center and again, the technicians are saying there is no issue because the computer has reset when the issue went away while driving it in to get looked at. It concerns me the Ram has not stepped up to fix this issue.

- Navarre, FL, USA

problem #24

Aug 012023

2500

  • miles
Abs light and traction control light came on. The rear parking sensors and 4 wheel drive were also disabled. Repair shop stated that a wheel speed sensor was bad, replaced it and on the way home the lights came on again. Took truck back to shop and they stated another wheel speed sensor was bad. Replaced and then once again, lights came back on while driving home. Took back to the shop and they stated the connections to abs module were dirty, cleaned and sent me back home. Once again, lights came back on. Lights are now on and I have no idea how to repair other than to continue throwing parts and money at it. With Abs disabled, mine and my family's safety are at risk while driving, especially considering this truck is used to tow heavy loads, including livestock. Apparently this is a wide spread issue based on internet reports and has been reported on many of these trucks, regardless of mileage.

- Ellisville, MS, USA

problem #23

Aug 172023

2500

  • miles
Abs/hcu failure causing erratic braking brakes locking up. Diagnosed idepentdant shop, not yet repaired. No inspection Abs warning

- Troy, MO, USA

problem #22

Jul 142023

2500

  • miles
All brake warning lights came on, cruise control stopped working abruptly, service brake system warning dinger dinging, abs not working, engine braking all stopped working while loaded going steep grade, nearly lost control of the truck and was nearly in a serious accident, abs module and hcu said to be problem, issue still persists after said problem supposed to be resolved, truck is a death trap and there are multiple complaints about it, hcu and abs module are months back ordered, this needs recalled

- Brookfield , MO, USA

problem #21

May 162023

2500

  • miles
ABS/traction control lights on dash and cruse control won-??t work with these on. Haven-??t taken to dealer but researched online and believe it to be the abs/hcu unit.

- Danville, VT, USA

problem #20

Mar 202022

2500

  • miles
In March of 2022 my ABS/Traction Control light illuminated and returned a code of "Internal Electrical Failure". I have had this evaluated by two different dealers with two different pieces being blamed. One is the ABS Contril Module and the other is the Hydraulic Control Unit. I have replaced both multiple times without any remedy. The dealer stating that is was the ABS Control Module told me multiple times that they cannot even order the part to fix it. This means I cannot get a state inspection sticker on my primary mode of transportation as well as not having working ABS brakes, traction control, and cruise control. This is a concern with my family being safe as well as when towing my 5th wheel rv. There is an open investigation for 2017-2018 but my truck is a 2016 with the same issue. There are multiple people on forums with Rams other than the 2017-18 trucks with this same exact problem. A lot of us are using vehicles that are not able to be inspected with safety equipment not functioning correctly.

- Fraziers Bottom , WV, USA

problem #19

Mar 182022

2500

  • miles
A known issue is occurring across many vehicles where the ABS Braking system becomes non-working and illuminates the ABS - Service Electrical Braking System light along with disengaging the vehicle traction control. The part that needs to be replaced is on national backorder with no ETA of availability. In turn, this issue is causing my West Virginia State Vehicle Inspection to remain invalid as I cannot get a proper inspection due to the warning light. In addition, with the ABS not working, I am fearful of using my vehicle to transport my family, especially my toddler. This issue needs to be addressed by Chrysler Corp, but there have been no recalls nor even a TSB released referring to this issue. A quick search of Ram/Jeep/Dodge/Chrysler Forums shows that this is a very widespread issue affecting many vehicles. This presents a major safety issue, especially since it is considered an important safety feature preventing my vehicle from being inspected. This issue needs addressed ASAP by the company and repaired promptly.

- Faziers Bottom, WV, USA

problem #18

Feb 172022

2500

  • miles
It seems that this is a common problem on these trucks the HCU for the antilock braking system and the ABS module has to be replaced the traction control light comes on the ABS light comes on and the cruise control does not work.

- Pollock Pines, CA, USA

problem #17

Aug 042021

2500 8-cyl

  • 106,500 miles
The contact owns a 2016 Ram 2500. The contact stated while driving 35 mph, the brake pedal was depressed but failed to respond. The contact depressed the parking brake pedal and the vehicle stopped. The warning messages "Brake Fluid Low" and "Service Electronic Braking System" appeared on the instrument panel. The check engine warning light, the traction control warning light, and the brake warning light were illuminated. The contact turned off and restarted the vehicle and the brake pedal responded while depressed. The vehicle was drivable. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not made aware of the failure. The approximate failure mileage was 106,500.

- Clarksville, TN, USA

problem #16

May 162021

2500

  • miles
Signal to 5th wheel brakes failed then a light to service electronic brake system came on and the electronic stability control failed. I was on a grade and barely stopped with all 4 wheels smoking. Trailer was well under the factory weight for towing capacity. CHP and local sheriff stopped but didn-€™t make a report. If it had failed 100 yards later I probably wouldn-€™t be sending in this complaint alive and well. I truly believe it-€™s a RAM issue and needs to be resolved before other trucks have this issue. Dodge can-€™t get to the fix for a few weeks so I-€™m stuck without a vehicle

- Bakersfield , CA, USA

problem #15

Sep 062020

2500

  • 82,000 miles
The vehicle was driving on the highway at around 60 mph when the ABS and traction control warning lights came on. Immediately after the warning lights flashed on, the right front brake seized up followed by the left front brake. Vehicle skidded to a halt and was no longer drive-able due to the brakes being completely seized. This was extremely dangerous as there was no warning of the sudden stop and inability to fully control the movement of the vehicle. The vehicle could also not be moved further from the roadside. Vehicle was towed to a dealership. The dealership reported that the brake caliper bracket broke causing the front hub bearing to blow apart which led to damage of the brake pads and rotors. The left front rotors were damaged from the heat of locking up.

- Windsor, CO, USA

problem #14

Jun 152020

2500

  • 90,000 miles
The contact owns a 2016 Ram 2500. The contact stated that while operating the towing trailer brake, the trailer brake control failed to operate. The check wire connection and trailer disconnect error messages were displayed on the instrument panel. In addition, the contact stated that the vehicle downshifted, the brakes and low gear was selected to control the trailer brakes. The vehicle was taken to christopher's Dodge Ram (16655 w colfax ave, golden, co 80401) to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 90,000. The VIN was not provided.

- Tucson, AZ, USA

problem #13

Feb 012017

2500

  • 103,311 miles
The contact owns a 2016 Ram 2500. While attempting to drive up a hill with a trailer in tow, the vehicle failed to accelerate. The contact also stated that the rear brakes failed to appropriately stop the vehicle. The contact took the vehicle to corwin Chrysler Dodge Jeep Ram Fiat (located at 1025 w sunshine St, springfield, mo 65807, 417-862-9272) where the dealer stated the issue was related to the hill assist system. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case; however, the contact had not heard back from the manufacturer. The approximate failure mileage was 103,311.

- Branson, MO, USA

problem #12

Aug 242019

2500

  • 43,182 miles
Brake line from master cylinder ruptured due to chafing against plastic ABS box under the hood causing massive loss of brake fluid and a loss in braking effectiveness. It was discovered after pulling over to investigate the brakes sponginess and lack of stopping power.

- Prosper, TX, USA

problem #11

Nov 112015

2500

  • 2,100 miles
The trailer brake controller does not apply the trailer brakes enough to slow the trailer. I have had the brake controller serviced 3 times under warrantee and it still does not work properly. My trailer is a 34 foot trailer manufactured in 2016. The trailer woks correctly when towed by my friend's truck and the trailer dealership tow vehicle. The brake controller barely applies a slight drag to the trailer brakes at all speeds. It does not apply additional braking force when set at the maximum setting (+10) and manually moved to the maximum braking setting.

- Tehachapi, CA, USA

problem #10

Mar 182019

2500

  • 50,000 miles
At about 50,000 miles the brake master cylinder on my 2016 Ram 2500 diesel pickup completely failed while I was driving on the freeway towing a 24' cargo trailer. I tried to purchase a new master cylinder from a Ram dealership but was told that the brake master cylinder part # 68386723aa was discontinued and that the replacement was on 'extreme back order' there are no available replacement brake master cylinders available in any of the western United States.

- Vacaville, CA, USA

problem #9

Dec 272018

2500

  • miles
Integrated brake controller does not output enough power to apply brakes on camper properly

- Woodstock, GA, USA

problem #8

Jul 212018

2500

  • miles
I don't know what happen to my interior door handle but the plastic screws broke and the door isn't sturdy any more. I called customer care for Ram if this can be repaired but they didn't care. I second guess using the handle and therefore almost fall out of my truck to close my door because I don't know what to use to close the drivers door. Another issue with this truck is the brakes. If you come to an abrupt stop you can feel the truck trying to stop and you feel a weird movement on the break pedal and a few seconds later the truck stops. Lastly there is an electrical glitch in my truck. The nav/ radio display sometimes blacks out during starting my truck. Some times also after starting my truck the backup camera display is scrambled in reverse gear.

- Temecula, CA, USA

problem #7

Aug 062018

2500

  • 53,000 miles
I was driving down the street at 35 mph when all of a sudden I lost my brakes. I had to swerve to avoid hitting another car and ended up on the sidewalk. I then pushed my emergency brake in to stop. I ran into a street sign and the front passenger quarter panel, light and mirror were damaged. Once I was able to get a tow to my office I realized that what had happened was the shock had broken off the axle and severed the brake line. This is the fourth time that this shock has come of the axle and Dodge has done nothing to solve the problem. Now my life was put in danger along with that of others on the road. Thank god a pedestrian wasn't on the sidewalk or they would be dead.

- Arvada, CO, USA

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