March 10,2023 2019 Ram 2500 Cummins 6.7L Diesel I picked up my truck from the dealership this morning, after they did the outstanding CP4 fuel pump recall. I drove the vehicle home (approx 20) miles. Parked the car in the driveway for about 3 hours. Then took a short trip to the store. After the store, when leaving the parking lot I noticed an electrical/plastic smell. Within in seconds smoke started to come through the air vents. I pulled the truck over, turned off the truck, open the hood when fire exspelled from the engine compartment. Immediately call the fire department. They arrived in minutes to put out the fire, but at that point the whole front end of the truck was on fire and smoking (dense white/gray smoke). Then there was a loud burst of flame that came from the engine compartment. The fire worked its way into the cab compartment, burned it completely. The truck is totaled.

- Lake In The Hills, IL, USA

Smoke emanated from the engine bay shortly after starting the vehicle first thing in the morning. The temperature outside was less 40*. Shortly after seeing smoke, the engine bay was engulfed in flames, centered on the hood, near the windshield. Newer vehicles have fire risk recalls regarding the intake-grid heater shorting out, but not the 2019 model. The grid heater would have been on due to the temperature. Please see the reports from the Police and Fire Department attached. The truck was totaled.

- Peoria, IL, USA

When driving down the road, intermittently my truck will lose throttle input. I get a check engine light and the electronic throttle control light. this is extremely dangerous when pulling out into traffic or even pulling out onto a higher speed road because the truck will not let me accelerate. It will just sputter and I have to fight it to about 35mph when I can activate cruise control then am forced to drive only using cruise control no matter what the road or traffic is like which is also not very safe. So far, I am at 3 service appointments over the span of about a month and a half, over $500 invested and the dealer cannot find the culprit or issue causing this. I know that fault code P2121 is set off but it does not lead to much.

- Columbus, IN, USA

When the Temperature drops below 30, the truck will randomly give the warning "Battery Saver ON some systems may have reduced power". Then a random system will be shut down, the most noticeable system to get shut down is the radio.

- Wharton, NJ, USA

Two different times while driving the vehicle stalled. Both times it was broken wires to the fuel pump. One had rubbed on something causing the break, not sure why the other one broke. I was on a highway both times. First time it happened was around 11/19/2020 the. Again on 12/11/2020

- Moretown, VT, USA

Started my truck today and within a minute of driving it out my driveway I smelled something burning and saw smoke. The electrical wiring harness under the front drivers seat was on fire. Had to put the fire out with a bottle of water. Calling my local Ram dealership in the morning to have it towed there.

- Gallipolis, OH, USA

While driving in a 40mph zone, the electronic throttle control (etc)light came on and the truck accelerated uncontrollably. After braking and getting the vehicle stopped, it was shut off and restarted. The etc light went out but the check engine light came on. Made an appointment with the dealer the next day and while en route to the dealer, the etc light came on, this time resulting in a power loss. It happened while entering a highway ramp, and could only get the vehicle speed gradually up to 40. Dealer attempted to clear codes and repair, but kept vehicle overnight for a test drive. During the dealer test drive, the etc light came on and the problem occurred again. So far there hasn't been a resolution, but the vehicle is unsafe to drive. It is a brand new 2019, with only approximately 400 miles on it, owned less than a week.

- Selkirk, NY, USA

While in motion on highways and city streets, the uconnect 4C nav system will freeze, reboot or malfunction preventing control of the stereo volume (cannot turn down or off), prevent management of towing settings, disables controls for seat and steering wheel heating (cannot turn off or change preferences), obstructs bluetooth call management, disrupts vehicle navigation systems and blocks climate control management. It also visually distracts the driver by repeated flashing a large screen on and off with no ability to turn off or disable it and creates an inhospitable environment for safe driving. Here is a video that shows this behavior: Https://www.dropbox.com/S/mqliwexmqqmcsvf/img_4208.mov?dl=0

- Truckee, CA, USA

The contact owns a 2019 Ram 2500. The contact stated that while attempting to reverse into the garage, the gear shifter was placed in reverse, the steering was turned to the extreme right, and the engine stalled without warning. The contact stated that the failure was more prevalent when the steering wheel was turned clockwise to the extreme right and the vehicle was in reverse. The contact was able to restart the vehicle. The vehicle was not taken to be diagnosed. New holland Chrysler Dodge Jeep Ram located at 508 w main St, new holland, pa 17557, (717)354-4901, was contacted and informed of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 4,730.

- New Holland, PA, USA

Uconnect 12" screen repeatedly restarts without notice. Vehicle navigation, climate control. Backup camera, 360 degree camera, bluetooth phone and seat controls are all tied into the uconnect system.

- Kountze, TX, USA

Complete reset and coding of all functions governed by the computer system and then a complete shutdown while driving at over 70mph. All systems were indicated to need service. This happened twice on the 17th and has happened once previously.

- Austin, TX, USA

Vehicle has push button start. I start the vehicle and leave running in the morning to defrost. When I went back to the vehicle I unlocked it with the fob while I was walking thru the garage. Stopped in the garage to pick something up and accidentally dropped the fob. Got in the vehicle and drove off. Why does the vehicle allow me to put it in gear without the fob. If I had had remote start and had started it with remote start the vehicle would have stopped running and would not have gone into drive without having the key fob in the vehicle. I expected it to work this way when I manually started it. Why does it not. This is a safety issue and could be fixed with a software upgrade before someone gets hurt. The technology should be made as safe as possible and in this case could easily be made safer. (the vehicle was running in my driveway and I was on the highway at 70 mph when I realized I did not have the fob).

- Wichita, KS, USA

While installing side steps found an unprotected wiring harness under the truck, just behind the left front wheel. After looking closer at the wires found a wire with nicked insulation, conductor was showing. Didn't cause a problem, yet, however having a bundle of unprotected wiring in this location creates the potential to disable the vehicle if tire kicked something up from road and severed the wires. I didn't report this to dealer, I taped the wires to protect them from further damage.

- Montrose, CO, USA

The contact owns a 2019 Ram 2500. While driving 65 mph, the rpms increased and the engine revved. The contact released the accelerator pedal and manually shifted the gears in order to return to the correct reading. In addition, the computer system that controlled the radio and camera would glitch and hesitated to change views. Also, while driving approximately 40 mph in an intersection, the vehicle suddenly accelerated, despite depressing the brake pedal. The contact stated that the ignition and check engine warning indicators illuminated. The contact was able to pull the vehicle over to the side of the road and shifted into park; however, the vehicle continued to rev as if the accelerator pedal were depressed. When the contact turned off and restarted the vehicle, all the warning indicators illuminated and the vehicle stalled. The vehicle was towed to crown motors (located at 555 cypress ave, redding, ca 96001, 888-755-5922) where it was diagnosed that the egr valve closed and needed to be replaced. The vehicle was repaired. While driving 45 mph uphill, the vehicle stalled without warning. The contact was able to pull the vehicle over to the side of the road where it came to a rolling stop. The contact stated that the accelerator and brake pedals failed. The contact had the vehicle towed to the same dealer to be diagnosed, but no codes were found. The vehicle was not repaired. The manufacturer was made aware of the failures and provided case number: 64570388. The approximate failure mileage was 300.

- Redding, CA, USA

My 2019 Ram 2500 limited has the forward collision warning system, however, the system does not function as sold or intended. I have taken the vehicle to multiple dealerships in an attempt to resolved the issue, however neither the dealerships nor fca has any idea how to resolve. Fca customer service believes it may be software related, but currently has no idea when/if a solution will arise. Currently the vehicle sensors do not seem to function at all, and the vehicle absolutely could not prevent a forward collision if required. All advertising and owner's manual documentation state the vehicle can and should be able to prevent a forward collision, and I believe this misrepresentation could prove hazardous to both vehicle owners and other drivers on the road if the system does not function as advertised on both the internet website for Ram trucks, or the owner's manual provided with these vehicles.

- Riverton, UT, USA