: the contact stated while traveling 60 mph, down an icy hill the brake pedal went to the floor and the brakes did not respond. The vehicle coasted to a stop and was towed to the dealership. A diagnostic test was performed, which determined there was no failure associated with the vehicle. While driving off the lot, the brake pedal went to the floor again. The manufacturer has been alerted. Updated 05/22/06

- Colorado Springs, CO, USA

I purchased a 3005 Saturn Ion coupe 3 5/31/05 with in the past 7 months, the car has been back to the dealership 5 times. The day after I picked up the vehicle, I noticed a thumping noise in the back. After bringing back to the dealership, I was told that the rear rotors needed to be replaced. This did not fix the noise. My second trip the dealership indicated that I needed new rear brake drums. Because they were warped (future conversations with the sales manager indicated that this was completely normal, that if the car sits for a few weeks without being driven, the drums will warp, which leads me to think that Saturn should re think the quality of parts they use.) since that time, I have brought the car in for a defective radio (which was replaced) a drivers window that wouldn't go down (motor replaced) and the cruise control not working (after 2 times, it was replaced). I finally was able to speak with the area manager last week after I called Saturn customer service to log a complaint for the second time. He offered me free basic maintenance (oil changes, tire rotations) for 2 years. This was the first time that anyone at Saturn had offered to do anything for my time/inconvenience. Very poor customer service/satisfaction.

- Voorhees, NJ, USA